Workforce Development and Support

Workforce Development: Meeting Multiple Needs in One Program

Learn how a managed care plan and a community-based organization have faced challenges and achieved successes in offering a workforce development program for people navigating barriers to the workforce while simultaneously creating a pipeline of trained personnel to build the capacity of homeless-services providers. These organizations teamed up with local homeless shelter operators to create […]

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Basics of Safety and Security for Homeless Service Providers

Prioritizing the safety and security of patients and staff is a vital component of workforce development and healthy culture creation. However, conversations about physical safety can be challenging and are often engaged only after a crisis. Explore how homeless service providers are talking about safety and security with their staff and patients and find tools

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Promoting Safety in Health Centers De-escalation for Community Health Workers

Principles of de-escalation allow direct service providers to serve as agents of peace and sources of calm and stability for those facing intense emotions as a result of crisis and loss. Discover tools that can encourage clients and staff who are experiencing severe, escalating anxiety and agitation to re-gain personal control and successfully navigate conflict,

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S and S – When to Call 911

Prepare for an emergency situation by learning when and how to call 911 from a health center. Explore training and planning strategies that equip health centers for crisis situations. Consider how partnerships can contribute to community safety. Learn to identify and appropriately respond to each type of emergency. Prepare to act in the event of

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S and S – The Basics

Safety and security are primary issues for both patients and staff of health care for the homeless health centers. It is important for health center staff to understand foundational factors to consider and discuss in order to increase their own personal safety and support the safety and security of their team members and patients. Take

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S and S – Organizational Culture of Safety

This introductory course provides an overview of organizational safety in health care for the homeless (HCH) health centers. The course will define organizational safety and provide an overview of the four components of an organizational culture of safety: leadership, policies and procedures, communication, and staff supports. This course is intended for all staffing levels within

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