Workforce Development and Support

2024 Keynote by James J. O’Connell, MD – Closing Plenary & Panel Discussion

James J. O’Connell, MD President, Boston Health Care for the Homeless Program Assistant Professor of Medicine, Harvard Medical School A graduate of the University of Notre Dame, Cambridge University, and Harvard Medical School, Dr. O’Connell began full-time clinical work with people experiencing homelessness in 1985 as the founding physician of the Boston Health Care for […]

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You said what?! Navigating Conflict Management & DeEscalation in Housing Settings through Harm Redux

This workshop explores conflict resolution and de-escalation in housing settings, emphasizing harm reduction principles. Conflicts in housing, compounded by substance use, mental health, anti-Blackness, and transphobia, often lead to punitive measures causing harm. This session will explore skills and techniques benefiting residents and staff by applying a harm reduction approach. We aim to offer innovative

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Workforce Development: Meeting Multiple Needs in One Program

Learn how a managed care plan and a community-based organization have faced challenges and achieved successes in offering a workforce development program for people navigating barriers to the workforce while simultaneously creating a pipeline of trained personnel to build the capacity of homeless-services providers. These organizations teamed up with local homeless shelter operators to create

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Unpacking Workplace Violence on BIPOC Health Care Workers

Workplace violence is a critical issue that affects not only the individuals involved but also the overall organizational culture. When examining workplace violence, it is important to recognize that BIPOC staff may experience unique challenges and consequences due to systemic and cultural factors. This presentation seeks to delve into the multifaceted nature of violence in

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Basics of Safety and Security for Homeless Service Providers

Prioritizing the safety and security of patients and staff is a vital component of workforce development and healthy culture creation. However, conversations about physical safety can be challenging and are often engaged only after a crisis. Explore how homeless service providers are talking about safety and security with their staff and patients and find tools

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Moral injury in the context of street homelessness

The presenters will define the concept of moral injury in the context of street homelessness and invite participants to share examples of potentially morally injurious events (PMIEs) from their lived and/or practice experience, utilize case vignettes to workshop language around moral injury that outreach workers and clinicians can use, and jointly identify teaching and organizational

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Promoting Safety in Health Centers De-escalation for Community Health Workers

Principles of de-escalation allow direct service providers to serve as agents of peace and sources of calm and stability for those facing intense emotions as a result of crisis and loss. Discover tools that can encourage clients and staff who are experiencing severe, escalating anxiety and agitation to re-gain personal control and successfully navigate conflict,

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