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Our Staff

The principal office of the National Health Care for the Homeless Council is in Nashville, Tennessee. Staff and contractors pursue our ambitious agenda in research, training, education, organizing, and advocacy from offices in various locations. Staff members include:

 

 

Bobby Watts

Bobby Watts, MPH, MS, CPH

Chief Executive Officer

G. Robert “Bobby” Watts is the chief executive officer of the National Health Care for the Homeless Council and oversees all aspects of the Council’s activity in advocacy, training, technical assistance, research, peer support, organizing, and fund development.

A nationally recognized advocate and leader in meeting the health needs of people without homes, he has more than 25 years of experience in administration, direct service, and implementation of homeless health services. He began his work with people experiencing homelessness as a live-in staff member of the New York City Rescue Mission in Manhattan. Learn more about Bobby.

Contact Information

Phone Number: (615) 226-2292 | Email Address: bwatts@nhchc.org

 

Hugo Aguas, MA

Research Associate

Hugo works with the research team to research health outcomes using data driven methodologies, Hugo collaborates with other community health partners throughout the country to develop educational materials pertaining to medical care for those experiencing homelessness. Hugo also disseminates data and provides ease-of-access to community partners throughout the nation, and assists in writing publications and scheduling educational seminars on public health amongst those experiencing homelessness.

Contact Information

Phone Number: (615) 226-2292 | Email Address: haguas@nhchc.org

 

Lauryn Berner, MSW, MPH

Research Manager

Lauryn works with the research team to support the Health Care for the Homeless field by developing and disseminating knowledge, increasing visibility of HCH-related research through publications and external collaborations, and providing data-driven support to inter-departmental teams and workgroups. Lauryn serves as the Council’s subject matter expert on housing and HIV, and her work has focused on the social determinants of health.

Contact Information

Phone Number: (615) 226-2292, Ext. 230 | Email Address: lberner@nhchc.org

 

 

Alaina Boyer, PhD

Director of Research

Alaina provides oversight and guidance for the research activities of the National Health Care for the Homeless Council, which include quality improvement projects and providing educational resources for health care clinics that serve individuals experiencing homelessness. She coordinates and facilitates the Research Committee and Practice Based Research Network initiatives, which are currently focused on improving health outcomes and providing quality care across systems for vulnerable populations.

 

Contact Information

Phone Number: (615) 226-2292, Ext. 233 | Email Address: aboyer@nhchc.org 

 

Lily Catalano, BA

Clinical Manager

Lily coordinates the work of the Health Care for the Homeless Clinicians’ Network and develops resources to improve access to and quality of health care for people experiencing homelessness.

 

Contact Information

Phone Number: (615) 226-2292, Ext. 231 | Email Address: lcatalano@nhchc.org

 

 

Katherine Cavanaugh, MSW

Consumer Advocate

Katherine staffs the National Consumer Advisory Board (NCAB), helps to coordinate consumer initiatives, and further develops Council relationships with local Consumer Advisory Boards (CABs).

Contact Information

Phone Number: (443) 703-1320 | Email Address: kcavanaugh@nhchc.org

 

Andrea Crowe, MA

Advancement Coordinator

Andrea maintains the Council's donor and membership database; manages fundraising lists of individuals, organizations, and foundations; and provides a range of administrative services in the areas of philanthropy and member relations.

 

Contact Information

Phone Number: (615) 226-2292, Ext. 234 | Email Address: acrowe@nhchc.org

Brandon de la Cruz, MM

Media and Technology Manager

Brandon manages media-based communication activities for the Council -- including webinars, videography, photography, and music production -- and provides guidance and support for information technology services.

 

Contact Information

Phone Number: (615) 226-2292, Ext. 249 | Email Address: bdelacruz@nhchc.org

Barbara DiPietro, PhD

Senior Director of Policy

Barbara directs the policy and advocacy activities for the National Health Care for the Homeless Council. This includes conducting policy analysis, providing educational materials and presentations to a broad range of policymakers and other stakeholders, coordinating the Council’s policy priorities with national partners, and organizing staff assistance to the Policy Committee and the National Consumer Advisory Board.

 

Contact Information

Phone Number: (443) 703-1346 | Email Address: bdipietro@nhchc.org

 

 

Jennifer Dix, BBA

Communications Coordinator

Jenn provides assistance with the Council’s marketing and branding efforts. This includes supporting effective communication strategies via email communications, newsletters, marketing materials, website content, and social media.

 

Contact Information

Phone Number: (615) 226-2292, Ext. 225 | Email Address: jdix@nhchc.org

 

 

Julia Dobbins, MSW

Director of Medical Respite Care

Julia joined the Council in 2012 and leads our work on medical respite care. She provides guidance and oversight for medical respite activities including training, technical assistance, and resource and program development. Additionally, she is the staff liaison to the Respite Care Providers’ Network (RCPN) and coordinates and facilitates the activities of the RCPN steering committee.

 

Contact Information

Phone Number: (615) 226-2292, Ext. 232 | Email Address: jdobbins@nhchc.org

 

D. Michael Durham, MTS

Community Engagement Manager

Michael is responsible for strategic relationship-building and increasing representation of marginalized communities in all of the Council’s work. Leaning on these relationships, he coordinates the Council’s largely peer-to-peer technical assistance program, which provides support to health centers and other organizations serving people experiencing homelessness. He also supports the CEO in certain racial equity initiatives.

 

Contact Information

Phone Number: (615) 226-2292, Ext. 246 | Email Address: mdurham@nhchc.org

 

 

Dorothy (Dott) Freeman, PhD

Senior Director of Advancement

Dott is the Council's Senior Director of Advancement and has more than 25 years of fundraising experience in a variety of areas, including service-oriented nonprofits, health care, and education. Heading the Council's Advancement Team, she leads our philanthropy, communications, membership, media, and technology initiatives.

 

Contact Information

Phone Number: (207) 333-8877 | Email Address: dfreeman@nhchc.org

 

 

Melanie Harper, BA, LSSGB

Director of Finance & Administration

Melanie is responsible for oversight of all the financial and administrative functions of the Council and staffs the Finance & Personnel Committee.

Contact Information

Phone Number: (615) 226-2292, Ext. 229 | Email Address: mharper@nhchc.org

 

 

Darlene Jenkins, DrPH

Senior Director of Programs

Darlene oversees the work of the Education and Research Teams.

Contact Information

Phone Number: (615) 226-2292, Ext. 228 | Email Address: djenkins@nhchc.org

 

 

Joseph Kenkel, BS

Research Assistant

Joey works with the research team to support the Health Care for the Homeless field by developing and disseminating information, increasing visibility of HCH-related research through publications and external collaborations, and improving the HCH field and community’s capacity for quality improvement and engagement in research. Joey also performs activities aimed to increase the knowledge base, skill set, and resources of health center staff engaged in supportive housing initiatives in partnership with the Corporation for Supportive Housing (CSH).

Contact Information

Phone Number: (615) 226-2292, Ext. 226 | Email Address: jkenkel@nhchc.org

 

Kelli Klein, BA

Behavioral Health Coordinator

Kelli provides technical assistance and supports the Council’s work on behavioral health and homelessness, focusing on the integration of behavioral health into primary care settings. She works specifically on the Health Resources and Services Administration’s Center of Excellence (CoE) for Behavioral Health Technical Assistance (BHTA), which includes the development and execution of webinars and peer learning opportunities through communities of practice.

 

Contact Information

Phone Number: (615) 226-2292, Ext. 247 | Email Address: kklein@nhchc.org

 

Katie League, LCSW-C

COVID-19 Project Manager (Policy Team)

Katie works with the policy team to support the Council’s efforts surrounding the COVID-19 global pandemic. She works to identify and promote promising practices, common challenges, and key policy issues faced by the HCH community. 

 

Contact Information

Phone Number: (615) 226-2292 | Email Address: kleague@nhchc.org

Cindy Manginelli, BS

Director of Community Engagement

Cindy directs the Council’s efforts to engage and create a diverse community of individuals, coalitions, and programs that directly address issues at the intersection of homelessness and health care. She also manages the Council’s ongoing work to promote diversity, equity, and inclusion within the community of those who experience and address homelessness.  

 

Contact Information

Phone Number: (615) 226-2292, Ext. 239 | Email Address: cmanginelli@nhchc.org

 

Julia Nettles-Clemons, BA 

Administrative Coordinator

Julia has a variety of responsibilities in the areas of finance and administration that include accounts receivable and accounts payable, office maintenance,  clerical work, operations, and database support.

 

Contact Information

Phone Number: (615) 226-2292, Ext. 221| Email Address: jnettles@nhchc.org

Courtney Pladsen, DNP, FNP-BC, RN

Director of Clinical and Quality Improvement

Courtney leads initiatives to improve the delivery of primary care, substance use treatment, and mental health care nationally. She directs training and quality improvement initiatives, and contributes to research and policy recommendations on emerging clinical issues affecting people experiencing homelessness.

 

Contact Information

Phone Number: (615) 226-2292 | Email Address: cpladsen@nhchc.org

 

 

Brett W. PoeBrett Poe, BS

Research Associate

Brett works with the research team to support the Health Care for the Homeless field by developing and disseminating information, increasing visibility of HCH-related research through publications and external collaborations, and providing data-driven support to inter-departmental teams and workgroups.

 

Contact Information

Phone Number: (615) 226-2292, Ext. 242 | Email Address: bpoe@nhchc.org

 

 

Regina ReedRegina Reed, MPH

Health Policy Manager

Regina is responsible for representing the interests of the Council to policymakers and organizational partners in Washington, D.C., working with the Policy Committee to advance the Council’s advocacy agenda, developing policy positions and analyses, and mobilizing member organizations, service providers, and other advocates to end poverty and homelessness.

 

Contact Information

Phone Number: (443) 703-1337 | Email Address: rreed@nhchc.org

 

 

Caitlin Synovec, OTD, OTR/L, BCMH

Medical Respite Manager

Caitlin is an occupational therapist with clinical experience working with adults experiencing homelessness to improve quality of life and engagement in their preferred communities. As the Medical Respite Manager, she works with the Director of Medical Respite on projects of the National Institute for Medical Respite Care (NIMRC) and the Respite Care Providers’ Network (RCPN).

 

Contact Information

Phone Number: (615) 226-2292 | Email Address: csynovec@nhchc.org

 

Cecilia Willoughby, BA

Training and Meetings Coordinator

Cecilia manages logistics and educational content for the Council’s major training events, including our annual National Health Care for the Homeless Conference and Policy Symposium, Regional Training, and Governing Membership Meeting. She serves as the point person for these major training events working in concert with the Director of Finance and Administration, Administrators Committee, other staff members, and other stakeholders.

 

Contact Information

Phone Number: (615) 226-2292, Ext. 241 | Email Address: cwilloughby@nhchc.org

Cecilia Willoughby, BA

Training and Meetings Coordinator

Cecilia manages logistics and educational content for the Council’s major training events, including our annual National Health Care for the Homeless Conference and Policy Symposium, Regional Training, and Governing Membership Meeting. She serves as the point person for these major training events working in concert with the Director of Finance and Administration, Administrators Committee, other staff members, and other stakeholders.

 

Contact Information

Phone Number: (615) 226-2292, Ext. 241 | Email Address: cwilloughby@nhchc.org

Terri Woodmore, MS

Communications Manager

As part of the advancement team, Terri develops and coordinates ongoing communications and media strategies, and maintains high-quality communications including mass emails, newsletters, marketing materials, website design and content, social media, and audio/video packages.

 

Contact Information

Phone Number: (615) 226-2292, Ext. 245 | Email Address: twoodmore@nhchc.org

 

Brenda Wright

Executive Assistant

Brenda serves as Executive Assistant to the CEO and is responsible for Board meeting preparation, special projects, and administrative support including scheduling, preparing executive documents and correspondence, managing travel itineraries, maintaining files, and other administrative duties.

Contact Information

Phone Number: (615) 226-2292, Ext. 251 | Email Address: bwright@nhchc.org

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Part Four: Ongoing Work

Homelessness is likely to persist for the foreseeable future, and people without homes will need health care. The key questions posed to the presenters and participants of the HCH Pioneers Session were: In an era of expanding health insurance coverage and the broader adoption of evidence-based practices such as integrated, trauma-informed care teams, what is the ongoing role for HCH projects? How must the HCH model evolve? How can HCH help prevent and end homelessness? What is the mandate for HCH leaders moving forward?

Kevin Lindamood at the HCH Pioneers Session

(Credit: Ansell Horn)

Kevin Lindamood, president and CEO of Baltimore HCH, started off this section of the Pioneers Session by remembering when he started work there as a Jesuit Volunteer in 1993. “I got to work with this rather interesting guy named Jeff Singer. Jeff wrote the HCH Mobilizer, and in the faxed versions he embedded secret messages.” Lindamood left to go to graduate school and work in Detroit, and by the time he came back to Baltimore Jeff Singer had become the CEO, “which meant he could no longer be the Council’s policy person, which is what I think he secretly wanted to still be.” Bernie Sanders was a speaker at the National HCH Conference that year. “We were debating who gets money, who doesn’t get money from Comic Relief. Debating membership. Debating an anti-Iraq War resolution—the link between military spending and homelessness.”

Lindamood went on to say:

You find your next chapter in what you’ve already written. There are seeds in our history for what our future is and needs to be. In terms of the evolution of our systems, our goal was to put ourselves out of business—to train other health care providers to take care of our patients. That hasn’t happened. We’re not really influencing those around us. We’ve developed really good systems to treat people who are currently experiencing homelessness. One of the seeds I’ve seen came from Father Vince Keane—my spiritual advisor—and Dr. Goetchus—who’s at Unity, ahead of many of us in HCH programs who decided to take what was good about that model and incorporate a broader network of CHCs that are serving people who are vulnerable, people who are low income, people on the margins who may experience homelessness. As Bob Taube told me when we were doing our strategic planning back in 2012, we’ve become less concerned about whether or not someone arbitrarily had a place to stay last night—we’re concerned with people on the edge, people on the margins. That becomes controversial because we’re concerned we’re going to lose our focus on the most vulnerable. But I think in our future we need to be wrestling with that: how do we improve systems of care for vulnerable people? And use that to influence broader systems and not maintain this homeless-only focus when we know that homelessness is just a symptom of a far broader problem.

He concluded by stating that there are three questions to ask moving forward:

1) How do we build sustainable organizations? Preparing for evolving payment models? This is a critical phase as our country wrestles with this;

2) How do we build sustainable organizations that can advance deeper justice work and shape the communities around us? The importance of a living wage for our workers. Investing in our people in the long-term, so that they themselves don’t experience homelessness. The importance of consumers in deep and meaningful ways—to benefit from actual lived experiences;

3) How is the policy environment we live and work in limiting us from doing the policy work we need to do? No one is acknowledging that the contemporary homelessness problem came from disinvestment in housing resources. We’re living in a toxic policy environment. How might the policy environment that we’re living in, that sustains us, that gives us the resources to do our work, how might that very environment be limiting our work in advocacy for the policy environment we need?

I think we need to reject the narrative that as a country we are ending homelessness. It’s a narrative that many of us might be participating in. It’s a narrative that we’re hearing from a lot of our partners, from federal funders—but we have to reject that narrative, because we simply know it’s not accurate. I applaud HUD for finally recognizing 30 years later that housing is the solution to homelessness. We have to acknowledge that it is the disinvestment in housing that caused modern-day homelessness in the first place, and homelessness is still going to be created as fast as we can stop it.

Jenny Metzler

(Credit: Ansell Horn)

Jenny Metzler, executive director of Albuquerque HCH, spoke of how 1995 was her first HCH conference. “I cut my teeth on your stories, and I offer them up to new people. The big, righteous, smart embrace that is the National HCH Council. There’s a compendium of questions we need to ask. And how do we have these critical conversations?  We need to ask ourselves the hard questions of what we aren’t doing well. Where we need to change. What we’ve done well. The inclusion of consumers, such as through the CAB leadership, but ways to bring us together even better.” Metzler went on to say, “We’re shaped by the health care environment. We can—and have also helped shape the health care environment. We’ve been a resource for the ACA. Do we shape the landscape, do we become the landscape? Did we want to just sit back and wait for them to fail? To say, ‘I told you so’? That’s an indulgent setup to re-traumatize consumers. We’ve invited ourselves to the planning tables. We know we’re a resource. There’s strength in that identity. Pick whatever social justice issue you care about—HCH touches on it.”

Barbara DiPietro, Senior Director of Policy for both the Council and Baltimore HCH, spoke next and pointed out that she has been working with HCH for seven years, but worked 10 years before that on homeless policy. She was “drawn in by the big personalities in the cold State House—people like Kevin Lindamood and Jeff Singer. We’re at the crossroads of so many systems. I’m aware of how many allies we have. All these people we’ve touched by our values and clear dedication to our work.” She spoke of the Medicaid work, of finding new partners through that, through health reform, which is “incremental change and not getting us where we need to go perhaps but people with power, influence, and money—they also get it now—like housing is health care—we’re not the only ones saying that anymore.” She is encouraged by the new partners in the work “who really want to get it. They’re looking for creative ways within a really complicated system, to get there. That’s a leverage point, and I’m excited about these new relationships.”

DiPietro went on to acknowledge that “we’re still working within a toxic policy environment. At the local, state, and federal levels, there’s a disinvestment in housing and social support.” She advocates the use of motivational interviewing in policy work, and for “expanding our allies—bring them in because they may be heard with a different ear. … The 51% solution[1] is a core of who we are.” She also asked, “How do we keep our values within the changing environment?” and addressed how people working within HCH never thought of themselves as mainstream. “We were scrappy, into bending rules and not asking for permission.” She also asked, “What does becoming mainstream mean? We wanted Medicaid expansion—it’s a good thing. We got what we wanted, although not for everyone. We wanted to get our patients off the street and get them in the mainstream. There’s billing and coding—boring stuff—playing by the mainstream rules. And when we’re asked to demonstrate the value of what we do, we’re indignant that we have to do outcomes data and evaluation. … We know what we do works. The challenge is proving it through the data. … We have love and compassion. That’s an envy to a lot of folks. We can leverage that value and respect.”

She went on to call attention to the reality of people living and working within non-Medicaid expansion states. “How do we continue to support each other? I worry about the continuity of our community because we forget that not everyone is working with new resources. There are 19 states that still haven’t said ‘yes’ to Medicaid. How do we continue to support each other to get to a ‘yes’ there—so that we continue to work on an equal platform?”

Gary Cobb, a Community Outreach Coordinator for Central City Concern in Portland, Oregon, was the last panelist to speak. He talked about his work with the “quad morbidity of TBI (traumatic brain injury), addictions, mental illness, and ‘houselessness.’” He spoke of the importance of charting, of documenting TBI. He saw hospital charts of patients with “drug seeker” and “gang banger” written on them, and how stigmatizing these terms are, and that they are labels that follow patients and negatively impact their health care. “We can be instruments in how charting happens in large systems. Teams should have peer providers.” Portland’s teams consist of peer providers, mental health professionals, addiction specialists, nurses, and housing/employment/benefits specialists. “It sounds like a big team, but it’s important to have these wraparound types of support teams.” He concluded by stating that, “Care needs to happen in a very non-judgmental way.” He developed this through motivational interviewing techniques and trauma-informed care training, as well as “reflecting on my own experience. How to provide trauma-informed care and establish boundaries—there’s a fine line there, but it can be done.”


     [1] The 51% solution is a stated intention of the NHCHC to devote 51% of its advocacy efforts to addressing systemic causes of homelessness, rather than bolstering services that address the effects of homelessness.

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