Navigating homeless and housing services often requires a lot of reading and paperwork. However, people experiencing homelessness may present with lower reading levels or disabilities that impact their ability to easily read and comprehend written information. Homeless services organizations should ensure their written materials are accessible and readable to those using their services. This guide provides an overview of tips and tools that programs and staff can use to make sure printed information is readable and accessible. This information can be used to develop any written material, including intake forms, written paperwork, informational hand-outs, and signage (among others).
This resource is a quick guide that covers formatting, writing style, and additional strategies to support people in being able to read and understand written materials.