Research: Trauma-Informed Organizations
Change Package: Trust
Balancing consistency and flexibility
Consistency is important to maintain standards across consumers and providers, as well as provide a sense of safety in knowing the expectations and consequences; however, consistency must be balanced with flexibility to recognize and treat individuals and their needs in ways that work best for them.
Acknowledge the goals of each party, and in a manner that exercise control and flexibility, work to determine how actions can satisfy the self-interests of each party. Flexibility evolves from hiring a flexible workforce, inclusive decision-making, and developing processes that promote agility and respects individuality.
Maintaining privacy and confidentiality
Organizations should support consumers and staff in achieving both privacy and confidentiality. Privacy is the ability of an individual or group to determine what information to share with whom at what time, and the confidence to selectively express one’s self. Confidentiality involves a set of rules or a promise that limits access or places restrictions on certain types of information.
Respecting healthy boundaries
Boundaries are guidelines, rules, or limits that a person creates to identify reasonable, safe, and permissible ways for people to behave around them and how they will respond when someone steps outside those limits. Recognizing the need to set and enforce limits helps protect self-esteem, maintain self-respect, and sustain healthier relationships.