Consumer Engagement

Resources: Clinical Practice

Creating Accessible Printed Resources: Tips and Tools

Navigating homeless and housing services often requires a lot of reading and paperwork. However, people experiencing homelessness may present with lower reading levels or disabilities that impact their ability to easily read and comprehend written information. Homeless services organizations should ensure their written materials are accessible and readable to those using their services. This guide …

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“More Than Healthcare:” Using Direct Patient Feedback to Create a Measurement Tool for SDOH

Health can be directly impacted by social determinants, such as access one’s to care and physical environment. Because individuals living in temporary housing are often disproportionately affected by these Social Determinants of Health (SDoH), our organization created a study to assess the risk factors related to socio-environmental conditions. The study utilized a 34-item questionnaire that …

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Putting “Community” into a Community Clinic

This workshop will share the administrative, clinical, and consumer perspectives of launching and operating a Community Clinic at the Organization. The Organization is a nonprofit that ends isolation and homelessness through radical hospitality. It’s an inclusive space for anyone experiencing homelessness to feel welcome, feel safe, and receive services. By partnering with the Clinic and …

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Leading with Lived Experience: Empowering Clients and Residents in Advocacy and Decision Making

Many homeless service and advocacy organizations, governments, and funders are committed to empowering leaders with lived experience of homelessness. But the roadmap for realizing this goal is not always clear. How and where to begin? What advice do clients have for organizations improving their commitment to this work? How can your organization move beyond checking …

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PCI: Consumer Engagement: How Consumer Leaders Advance Health Care Systems

Consumers make unique and invaluable contributions to governance and advocacy, and their voices are vital to the continuous advancement of high-quality and accessible health care. Consumers from various parts of the country and with a wide range of consumer engagement expertise, in partnership with NHCHC staff, will explore various elements of consumer engagement at HCH …

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