Consumer Engagement

Trauma Informed Approaches

This course will provide an overview of the concepts of trauma and trauma informed care for patients who are interacting with Vaccine Ambassadors seeking to help with vaccine hesitancy for the COVID-19 vaccination. Learn the fundamentals of trauma, trauma-informed principles, and secondary trauma and how to identify and utilize these skills within the Vaccine Ambassador

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MRC – The Role of Community Health Workers, Case Managers, and Peers

Case managers, community health workers (CHWs), and peers are often the primary staff responsible for care coordination and implementation of care plans in medical respite. Beyond this, they build relationships and safety for medical respite care clients. This course provides an overview of each role within the medical respite program and recommended best and promising

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Effective Communication and its Role in Building Trust

This workshop will provide an overview of the concepts of trust and trustworthiness and the numerous factors that contribute to the understandable mistrust of health care and homeless services among people experiencing homelessness. Learn the fundamentals of communication and trust building to strengthen engagement and vaccine acceptance Take Online Course Now

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Cultural Humility

This workshop will provide an overview of three dimensions of cultural humility and how that applies both individually and institutionally. Learn the difference between cultural competency and cultural humility and different principles of applying cultural humility in your life and work. “Cultural Humility: People, Principles and Practices,” is a 30-minute documentary by San Francisco State

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Consumer Engagement for Consumer Leaders

This 3 module course is designed to assist Consumer Leaders with taking active and impactful Consumer Engagement roles. The modules included are: Module 1: Health Care for the Homeless – Explore the history of homelessness and consumer engagement. Learn about values that guide consumer engagement and why it is vital to creating equitable and accessible

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