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Tele-Behavioral Health in Homeless Health Care: Why Is It Hard, and What Can We Do About It?

Presented by the National Health Care for the Homeless Council
Tuesday, September 24, 2019 | 12-1 p.m. CT

Telehealth is a priority in the current administration and many communities are excited about the opportunities that technology brings to serve unreached patients and expand services. Specifically, tele-behavioral health purports to enhance access to vital mental health and substance use treatment, conditions that are overrepresented among patients experiencing homelessness.

But it has proven difficult to launch tele-behavioral health in many communities, and providers often resist what they perceive to be a substandard method of delivering care.

This highly interactive webinar seeks to hold space for the difficult questions surrounding tele-behavioral health in the Health Care for the Homeless (HCH) setting. The discussion will be guided with the distinct perspectives of four HCH health centers with varying experiences of using telehealth. Participants should come prepared both to submit questions for the moderators and others in attendance, and to contribute their own ideas.


  • Brandon Cook, BA, Health Care for the Homeless Manager, New Horizon Health Services, Greenville, SC
  • Jennifer Schmucker, LISW-CP, Director of Behavioral Health, New Horizon Health Services, Greenville, SC
  • Debbie Stevens, PhD, APRN, PMHNP-BC, Psychiatric Nurse Practitioner, Mercy Care, Atlanta, GA
  • Lee Thornhill, MHA, MA, Data & Evaluation Manager, Health Care for the Homeless Network, Seattle, WA
  • Andrew Robie, MD, Chief Information Officer, Unity Health Care, Washington, D.C.

Archived Webinar Video

Webinar: View on YouTube.

This project was supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) under grant number U30CS09746, a National Training and Technical Assistance Cooperative Agreement for $1,625,741, with 0% financed with nongovernmental sources. This information or content and conclusions are those of the presenters and should not be construed as the official position or policy of, nor should any endorsements be inferred by HRSA, HHS or the U.S. Government.

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