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Building the Plane While Flying It: Health Care for the Homeless, Telehealth and COVID-19, Part II

Presented by the National Health Care for the Homeless Council
September 29, 2020 | 1-2 p.m. Central

Prior to the COVID-19 pandemic, many Health Care for the Homeless (HCH) health centers utilized telehealth platforms in various creative and interesting ways. However, as the pandemic swept across the nation making in-person visits less safe, HCH health centers transitioned rapidly, in some instances overnight to implementing telehealth.

Recently, Council staff conducted interviews with 17 HCH health centers to learn about their experiences initiating and implementing telehealth to engage people experiencing homelessness living in shelters, on the street, and in hotels. Bring your coffee, tea or water and join us for this hour of interactive peer learning.

This Coffee Chat is the second of our series highlighting representatives from three HCH health centers featured in the Council’s recent publication on telehealth. During this conversation, information on how to engage clients through telehealth to enhance the experience, and how to develop low-literacy messaging. Presenters will discuss how to engage clients with limited or no access to internet or broadband services and establishing “technology hubs” can address these challenges.


  • Kasey Harding-Wheeler, Director, Center for Key Populations, Community Health Center, Inc., Wherever You Are – Health Care for the Homeless Program, Middletown CT
  • Amber Price, Health Advocate, Partnership Community Health Center at COTS, Appleton, WI
  • Patricia Sarvela, Development Director, Partnership Community Health Center, Appleton, WI
  • Yasmeen Quadri, Medical Director, Health Care for the Homeless Program, Harris Health System, Houston, TX


  • Darlene Jenkins, Senior Director of Programs, National Health Care for the Homeless Council

Archived Webinar Video

Webinar: View on YouTube.

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