The Humanism Pocket Tool: Finding the Joy in Treating Challenging Patients



Every patient deserves compassionate, trauma-informed care, and it is particularly critical for clients coping with the experience of homelessness. How can clinicians ensure that all patients—including those who can be challenging to work with—are treated with humanity and respect?

The “Humanism Pocket Tool” provides one solution. Emerging from lessons learned at a clinic for veterans without homes, this compact set of techniques and strategies—summarized on a pocket card—offers practical tips to improve your practice and interactions with patients and staff alike. Join our webinar to learn how to provide compassionate care to even the most challenging of patients.



  • From the Center of Excellence in Primary Care Education, Inter-professional Academic – Homeless Patient Aligned Care Team, VA Greater Los Angeles Healthcare System:
    • Kristin Kopelson, MS, FNP-BC, ACNP-BC, Associate Director, Nurse Practioners
    • Michael Soh, PhD, Associate Director, Curriculum and Evaluation
    • Andrew Shaner, MD, Associate Director, Psychiatry; Professor of Psychiatry and Biobehavioral Sciences, David Geffen School of Medicine, University of California, Los Angeles (UCLA)
    • Carole Warde, MD, Director; Health Sciences Professor of Medicine, David Geffen School Of Medicine, UCLA
  • Lillian Gelberg, MD, MSPH, Professor, Department of Family Medicine, David Geffen School of Medicine at UCLA, Department of Health Policy and Management, UCLA Fielding School of Public Health, Office of Healthcare Transformation and Innovation, VA Greater Los Angeles Healthcare System
Categories: Clinical Practice, Workforce Development and Support
Tags: Webinar
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