HCH Quality Leaders: Key Practices and Improvement Strategies

Webinar Slides(PDF)

This webinar will highlight the findings of the National Health Care for the Homeless Council’s case study on quality leaders among HCH grantees and the operational practices and quality improvement processes that drive them to success. Two HCH quality leaders will share some practices they have instituted to improve or support quality of care. They will also discuss the techniques they use to track and evaluate their own performances.

Participants attending this webinar will come away with fresh ideas, promising practices, and tools they can integrate into their work—all to improve quality of care and patient outcomes.


  • Sarah Knopf, MA; Research Assistant, National Health Care for the Homeless Council; Nashville, Tennessee
  • Carol Blank, RN, BSN; Manager, RiverStone Health Clinic and Health Care for the Homeless; Billings, Montana
  • Marie Wisely, CPHQ; Director of Quality, Community Health Care, Inc.; Davenport, Iowa
Categories: Research and Data
Tags: Webinar
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