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In October of this year, researchers at UCLA invited NCAB leadership to participate on an Enabling Services research panel. Enabling Services are non-medical services that are delivered by primary care practices to facilitate low-income patients’ access to healthcare services. The Patient Centered Outcomes Research Institute sponsored the research panel. Funded through the Affordable Care Act, PCORI involves the consumer voice in each step of its research process.

Former-NCAB Chair Amy Grassette flew to Sacramento, California, to participate in the first panel on Enabling Services on November 14. Many panelists were from California and worked with homeless populations in various capacities. The panel also included representatives from the Association of Asian Pacific Community Health Organizations, medical consultants, staff from the California Primary Care Association, and two additional consumers.

Grassette said participating on the panel provided her an opportunity to learn about enabling services in different parts of California and to compare them to those offered in Worcester, Massachusetts.

“It was exciting and gratifying to know that there is genuine interest in having consumer input in these kinds of studies, in order to make services better for all those who need health care services,” she said. “Participating on the panel also provided me an opportunity to share my story about the impact Enabling Services had on my family’s health care access.”