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Health Care for the Homeless 101

HCH 101 Pre-Test

Module 1: Course Introduction

Learning Objectives

The course participant will:

  • Participate in online learning environment
  • Describe root causes, experiences, and realities of homelessness
  • Summarize the history of the HCH program and governmental agencies that fund and provide oversight for those programs
  • List core characteristics of the HCH Model of Care
  • Identify appropriate resources and potential collaborations in your community to assist people experiencing homelessness
  • Identify ways to address common causes of stress in homeless services to support self and team care
  • List membership organizations, networking opportunities, and continuing education options available for the HCH community

Video Introduction

Module 2: What is Homelessness?

Learning Objectives

After completion of this module, the student will be able to:

  • Describe who homelessness affects
  • Explain two federal definition of homelessness
  • Explain three types of homelessness
  • List some causes of homelessness
  • Describe the relationship between homelessness and poor health
  • List some barriers to care for people experiencing homelessness

2.1: Who is Homeless?

Learn Ideas describing homelessness

View Presentation 2.1

Watch HCH members discussing homelessnes


2.2: What Causes Homelessness?

Learn Ideas exploring the causes of homelessness

View Presentation 2.2

Watch HCH members discussing the causes of homelessness


2.3: What is the Relationship between Homelessness and Health?

Learn Ideas explaining homelessness and health problems

View Presentation 2.3

Watch HCH members linking homelessness and health problems


Module 3: Evolution of HCH Care

Learning Objectives

After completion of this module, the student will be able to:

  • Describe the origin and evolution of the federal HCH program
  • Name characteristics of care that developed from the original HCH demonstration projects
  • Name governmental agencies that fund and provide oversight for the federal HCH program
  • Describe the development of the National Health Care for the Homeless Council (NHCHC)

3.1: Origins

Learn Ideas explaining the origins of HCH care

View Presentation 3.1

Watch HCH members describing the origins of HCH care


3.2: Continuing the Effort

Learn Ideas explaining the growth of the Federal HCH Program

View Presentation 3.2

Watch HCH members discussing the growth of the Federal HCH Program


3.3: Approaches in the Early Years

Learn Ideas explaining what was learned about HCH care

Play Presentation 3.3

Watch HCH members discussing what was learned about HCH care


Module 4: Core Characteristics of HCH Care

Learning Objectives

View Objectives

After completion of the module, the student will be able to list core characteristics of the HCH Model of care:

  • person-centered, trauma-informed, and recovery-oriented care
  • outreach to and engagement with consumers
  • holistic care provided by inter-professional teams
  • medical respite for people experiencing homelessness
  • involvement of consumers in all aspects of the organization
  • integrating service and advocacy for all HCH workers

4.1: Core Characteristic — Person-centered, Trauma-informed, and Recovery-oriented Care


4.1.1: Person-centered Care

Learn Ideas exploring person-centered care

View Presentation 4.1.1

Watch HCH members describing person-centered care


4.1.2: Trauma-informed Care

Learn Ideas exploring trauma-informed care

View Presentation 4.1.2

Read “Trauma and Homelessness”

Handout 4.1.2

Watch HCH members explaining trauma-informed care


4.1.3: Recovery-oriented Care

Learn Ideas about recovery-oriented care

View Presentation 4.1.3

Watch HCH members explaining recovery-oriented care


4.2: Core Characteristic — Outreach and Engagement


4.2.1: Outreach

Learn Ideas explaining outreach in HCH

View Presentation 4.2.1

Read “Where Outreach Happens”

Handout 4.2.1

Watch HCH members describing outreach in HCH


4.2.2: Engagement

Learn Ideas explaining engagement in HCH

View Presentation 4.2.2

Read “Relational Stages of Outreach and Engagement”

Handout 4.2.2

Watch HCH members discussing engagement in HCH


4.3: Core Characteristic — Holistic Care and Interdisciplinary Care Teams


4.3.1: Holistic Care

Learn Ideas explaining holistic care in HCH

View Presentation 4.3.1

Read “Three Homes”

Handout 4.3.1

Watch HCH members discussing holistic care in HCH


4.3.2: Integrated Care Teams

Learn Ideas explaining interdisciplinary care teams in HCH

View Presentation 4.3.2

Read “Making Interdisciplinary Teams Work”

Handout 4.3.2

Watch HCH members discussing interdisciplinary team care in HCH


4.4: Core Characteristic — Medical Respite

Learn Ideas explaining medical respite in HCH

View Presentation 4.4

Read “Respite is Home Care for People with No Home”

Handout 4.4

Watch HCH members discussing medical respite in HCH


4.5: Core Characteristic — Consumer Involvement

Learn Ideas explaining consumer involvement in HCH

View Presentation 4.5

Read “Federal Requirements for Consumer Governance in HCH”

Handout 4.5

Watch HCH members discussing consumer involvement in HCH


4.6: Core Characteristic — Integrating Service and Advocacy

Learn Ideas explaining service and advocacy in HCH

View Presentation 4.6

Watch HCH members discussing service and advocacy


Bonus Area

Additional Resources

Module 5: Navigating Communities of Care

Learning Objectives

After completion of this module, the student will be able to:

  • List actions & behaviors that help build relationships to enhance homeless services in your program and community.
  • List examples of appropriate resources and potential collaborations that exist for patients experiencing homelessness.
  • Identify local and state leaders who are potential/actual stakeholders in the mission of the HCH Program.

Learn Ideas about navigating communities of care

View Presentation 5.0

Read “Working Effectively in the Community”

Handout 5.0

Watch HCH members discussing communities of care


Module 6: Self Care and Team Care

Learning Objectives

After completion of this module, the student will be able to:

  • Describe the reality of secondary traumatic stress in this work.
  • Describe the difference between secondary traumatic stress and burnout
  • Describe the ABCs of self-care · List ways to enhance team wellness/team care
  • Describe the importance of supervision in HCH work

6.1: Self Care and Secondary Trauma

Learn Ideas describing self care and secondary trauma

View Presentation 6.1

Read “Common Causes of Stress in Homeless Services”

1st Handout 6.1

Read “Signs of Secondary Traumatic Stress”

2nd Handout 6.1

Watch HCH members discussing secondary trauma in HCH


6.2: Self Care and Team Care

Learn Ideas describing self care and team care

View Presentation 6.2

Watch HCH members discussing self and team care in HCH


Bonus Area

Read Optional Handout for Administrators: “Creating Healthy Teams”

Optional 1st Handout

Read Optional Handout for Administrators: “Strategies to Support Teams”

Optional 2nd Handout


Module 7: HCH and You

Learning Objectives

In this module, learners will:

  • List membership organizations available for members of the HCH field
  • Give examples of information available on Council website for members of the HCH field
  • List ways to stay involved with networking and continuing educational activities in the HCH field

Learn Ideas describing community with HCH members

View Presentation 7.0

Watch HCH members discussing benefits of Council membership


Module 8: Course Conclusion

Learning Objectives

In this module, learners will:

  • test your change in knowledge of the course learning objectives from the beginning of the course to now
  • evaluate and provide feedback on this course so that Council staff can improve this learning experience for others

Share Activities for sharing knowledge

Course Evaluation Questionnaire

HCH 101 Post-Test

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