Online Course

Substance Use Guidelines Series

The National Health Care for the Homeless Council’s Substance Use Guidelines are brief substance-specific guidelines intended for use by anyone who is a consumer of services or a service provider working with people experiencing homelessness and people who use drugs. The guidelines were developed with the help of national and community-based experts and made possible […]

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Promoting Safety in Health Centers De-escalation for Community Health Workers

Principles of de-escalation allow direct service providers to serve as agents of peace and sources of calm and stability for those facing intense emotions as a result of crisis and loss. Discover tools that can encourage clients and staff who are experiencing severe, escalating anxiety and agitation to re-gain personal control and successfully navigate conflict,

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Trauma Informed Approaches

This course will provide an overview of the concepts of trauma and trauma informed care for patients who are interacting with Vaccine Ambassadors seeking to help with vaccine hesitancy for the COVID-19 vaccination. Learn the fundamentals of trauma, trauma-informed principles, and secondary trauma and how to identify and utilize these skills within the Vaccine Ambassador

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Strategies for Providing Integrated Health Care for People Experiencing Homelessness

This course provides an introduction to integrated care approaches in homeless health care and is directed at clinicians and service providers. The course will define integrated care and review specific programmatic and communication strategies to build integrated care practices from the individual level up to broader systemic change. Finally, the course will provide examples of

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Social Determinants of Health 101

Learn about the concept of Social Determinants of Health (SDOH) and how they are important to your work and the clients you work with. Gain knowledge on the factors that make up social determinants of health while exploring the importance of asking these questions in a uniform way and why that matters. Understand the steps

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S and S – When to Call 911

Prepare for an emergency situation by learning when and how to call 911 from a health center. Explore training and planning strategies that equip health centers for crisis situations. Consider how partnerships can contribute to community safety. Learn to identify and appropriately respond to each type of emergency. Prepare to act in the event of

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S and S – The Basics

Safety and security are primary issues for both patients and staff of health care for the homeless health centers. It is important for health center staff to understand foundational factors to consider and discuss in order to increase their own personal safety and support the safety and security of their team members and patients. Take

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