Consumer Governance & CABs

Consumer engagement with organizational governance and advocacy is important because they help decision-makers understand the needs of consumers on the ground, provide a unique perspective in monitoring project performance, and enables us to meet our goal of client self-determination and engagement with care. In addition to the importance and impact of this feedback, HRSA also requires health centers to engage consumers in their governance structures.

Consumers can be involved in the feedback process in a number of ways, including surveys, focus groups, feedback boxes, or consumer advisory boards.