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Our Staff

The principal office of the National Health Care for the Homeless Council is in Nashville, Tennessee. Staff and contractors pursue our ambitious agenda in research, training, education, organizing, and advocacy from offices in various locations. Staff members include:

 

 

Bobby Watts

Bobby Watts, MPH, MS, CPH

Chief Executive Officer

G. Robert “Bobby” Watts is the chief executive officer of the National Health Care for the Homeless Council and oversees all aspects of the Council’s activity in advocacy, training, technical assistance, research, peer support, organizing, and fund development.

A nationally recognized advocate and leader in meeting the health needs of people without homes, he has more than 25 years of experience in administration, direct service, and implementation of homeless health services. He began his work with people experiencing homelessness as a live-in staff member of the New York City Rescue Mission in Manhattan. Learn more about Bobby.

Contact Information

Phone Number: (615) 226-2292 | Email Address: bwatts@nhchc.org

 

Hugo Aguas, MA

Research Associate

Hugo works with the research team to research health outcomes using data driven methodologies, Hugo collaborates with other community health partners throughout the country to develop educational materials pertaining to medical care for those experiencing homelessness. Hugo also disseminates data and provides ease-of-access to community partners throughout the nation, and assists in writing publications and scheduling educational seminars on public health amongst those experiencing homelessness.

Contact Information

Phone Number: (615) 226-2292 | Email Address: haguas@nhchc.org

 

Lauryn Berner, MSW, MPH

Research Manager

Lauryn works with the research team to support the Health Care for the Homeless field by developing and disseminating knowledge, increasing visibility of HCH-related research through publications and external collaborations, and providing data-driven support to inter-departmental teams and workgroups. Lauryn serves as the Council’s subject matter expert on housing and HIV, and her work has focused on the social determinants of health.

Contact Information

Phone Number: (615) 226-2292, Ext. 230 | Email Address: lberner@nhchc.org

 

 

Alaina Boyer, PhD

Director of Research

Alaina provides oversight and guidance for the research activities of the National Health Care for the Homeless Council, which include quality improvement projects and providing educational resources for health care clinics that serve individuals experiencing homelessness. She coordinates and facilitates the Research Committee and Practice Based Research Network initiatives, which are currently focused on improving health outcomes and providing quality care across systems for vulnerable populations.

 

Contact Information

Phone Number: (615) 226-2292, Ext. 233 | Email Address: aboyer@nhchc.org 

 

Lily Catalano, BA

Clinical Manager

Lily coordinates the work of the Health Care for the Homeless Clinicians’ Network and develops resources to improve access to and quality of health care for people experiencing homelessness.

 

Contact Information

Phone Number: (615) 226-2292, Ext. 231 | Email Address: lcatalano@nhchc.org

 

 

Katherine Cavanaugh, MSW

Consumer Advocate

Katherine staffs the National Consumer Advisory Board (NCAB), helps to coordinate consumer initiatives, and further develops Council relationships with local Consumer Advisory Boards (CABs).

Contact Information

Phone Number: (443) 703-1320 | Email Address: kcavanaugh@nhchc.org

 

Andrea Crowe, MA

Advancement Coordinator

Andrea maintains the Council's donor and membership database; manages fundraising lists of individuals, organizations, and foundations; and provides a range of administrative services in the areas of philanthropy and member relations.

 

Contact Information

Phone Number: (615) 226-2292, Ext. 234 | Email Address: acrowe@nhchc.org

Brandon de la Cruz, MM

Media and Technology Manager

Brandon manages media-based communication activities for the Council -- including webinars, videography, photography, and music production -- and provides guidance and support for information technology services.

 

Contact Information

Phone Number: (615) 226-2292, Ext. 249 | Email Address: bdelacruz@nhchc.org

Barbara DiPietro, PhD

Senior Director of Policy

Barbara directs the policy and advocacy activities for the National Health Care for the Homeless Council. This includes conducting policy analysis, providing educational materials and presentations to a broad range of policymakers and other stakeholders, coordinating the Council’s policy priorities with national partners, and organizing staff assistance to the Policy Committee and the National Consumer Advisory Board.

 

Contact Information

Phone Number: (443) 703-1346 | Email Address: bdipietro@nhchc.org

 

 

Jennifer Dix, BBA

Communications Coordinator

Jenn provides assistance with the Council’s marketing and branding efforts. This includes supporting effective communication strategies via email communications, newsletters, marketing materials, website content, and social media.

 

Contact Information

Phone Number: (615) 226-2292, Ext. 225 | Email Address: jdix@nhchc.org

 

 

Julia Dobbins, MSW

Director of Medical Respite Care

Julia joined the Council in 2012 and leads our work on medical respite care. She provides guidance and oversight for medical respite activities including training, technical assistance, and resource and program development. Additionally, she is the staff liaison to the Respite Care Providers’ Network (RCPN) and coordinates and facilitates the activities of the RCPN steering committee.

 

Contact Information

Phone Number: (615) 226-2292, Ext. 232 | Email Address: jdobbins@nhchc.org

 

D. Michael Durham, MTS

Community Engagement Manager

Michael is responsible for strategic relationship-building and increasing representation of marginalized communities in all of the Council’s work. Leaning on these relationships, he coordinates the Council’s largely peer-to-peer technical assistance program, which provides support to health centers and other organizations serving people experiencing homelessness. He also supports the CEO in certain racial equity initiatives.

 

Contact Information

Phone Number: (615) 226-2292, Ext. 246 | Email Address: mdurham@nhchc.org

 

 

Dorothy (Dott) Freeman, PhD

Senior Director of Advancement

Dott is the Council's Senior Director of Advancement and has more than 25 years of fundraising experience in a variety of areas, including service-oriented nonprofits, health care, and education. Heading the Council's Advancement Team, she leads our philanthropy, communications, membership, media, and technology initiatives.

 

Contact Information

Phone Number: (207) 333-8877 | Email Address: dfreeman@nhchc.org

 

 

Melanie Harper, BA, LSSGB

Director of Finance & Administration

Melanie is responsible for oversight of all the financial and administrative functions of the Council and staffs the Finance & Personnel Committee.

Contact Information

Phone Number: (615) 226-2292, Ext. 229 | Email Address: mharper@nhchc.org

 

 

Darlene Jenkins, DrPH

Senior Director of Programs

Darlene oversees the work of the Education and Research Teams.

Contact Information

Phone Number: (615) 226-2292, Ext. 228 | Email Address: djenkins@nhchc.org

 

 

Joseph Kenkel, BS

Research Assistant

Joey works with the research team to support the Health Care for the Homeless field by developing and disseminating information, increasing visibility of HCH-related research through publications and external collaborations, and improving the HCH field and community’s capacity for quality improvement and engagement in research. Joey also performs activities aimed to increase the knowledge base, skill set, and resources of health center staff engaged in supportive housing initiatives in partnership with the Corporation for Supportive Housing (CSH).

Contact Information

Phone Number: (615) 226-2292, Ext. 226 | Email Address: jkenkel@nhchc.org

 

Kelli Klein, BA

Behavioral Health Coordinator

Kelli provides technical assistance and supports the Council’s work on behavioral health and homelessness, focusing on the integration of behavioral health into primary care settings. She works specifically on the Health Resources and Services Administration’s Center of Excellence (CoE) for Behavioral Health Technical Assistance (BHTA), which includes the development and execution of webinars and peer learning opportunities through communities of practice.

 

Contact Information

Phone Number: (615) 226-2292, Ext. 247 | Email Address: kklein@nhchc.org

 

Katie League, LCSW-C

COVID-19 Project Manager (Policy Team)

Katie works with the policy team to support the Council’s efforts surrounding the COVID-19 global pandemic. She works to identify and promote promising practices, common challenges, and key policy issues faced by the HCH community. 

 

Contact Information

Phone Number: (615) 226-2292 | Email Address: kleague@nhchc.org

Cindy Manginelli, BS

Director of Community Engagement

Cindy directs the Council’s efforts to engage and create a diverse community of individuals, coalitions, and programs that directly address issues at the intersection of homelessness and health care. She also manages the Council’s ongoing work to promote diversity, equity, and inclusion within the community of those who experience and address homelessness.  

 

Contact Information

Phone Number: (615) 226-2292, Ext. 239 | Email Address: cmanginelli@nhchc.org

 

Julia Nettles-Clemons, BA 

Administrative Coordinator

Julia has a variety of responsibilities in the areas of finance and administration that include accounts receivable and accounts payable, office maintenance,  clerical work, operations, and database support.

 

Contact Information

Phone Number: (615) 226-2292, Ext. 221| Email Address: jnettles@nhchc.org

Courtney Pladsen, DNP, FNP-BC, RN

Director of Clinical and Quality Improvement

Courtney leads initiatives to improve the delivery of primary care, substance use treatment, and mental health care nationally. She directs training and quality improvement initiatives, and contributes to research and policy recommendations on emerging clinical issues affecting people experiencing homelessness.

 

Contact Information

Phone Number: (615) 226-2292 | Email Address: cpladsen@nhchc.org

 

 

Brett W. PoeBrett Poe, BS

Research Associate

Brett works with the research team to support the Health Care for the Homeless field by developing and disseminating information, increasing visibility of HCH-related research through publications and external collaborations, and providing data-driven support to inter-departmental teams and workgroups.

 

Contact Information

Phone Number: (615) 226-2292, Ext. 242 | Email Address: bpoe@nhchc.org

 

 

Regina ReedRegina Reed, MPH

Health Policy Manager

Regina is responsible for representing the interests of the Council to policymakers and organizational partners in Washington, D.C., working with the Policy Committee to advance the Council’s advocacy agenda, developing policy positions and analyses, and mobilizing member organizations, service providers, and other advocates to end poverty and homelessness.

 

Contact Information

Phone Number: (443) 703-1337 | Email Address: rreed@nhchc.org

 

 

Caitlin Synovec, OTD, OTR/L, BCMH

Medical Respite Manager

Caitlin is an occupational therapist with clinical experience working with adults experiencing homelessness to improve quality of life and engagement in their preferred communities. As the Medical Respite Manager, she works with the Director of Medical Respite on projects of the National Institute for Medical Respite Care (NIMRC) and the Respite Care Providers’ Network (RCPN).

 

Contact Information

Phone Number: (615) 226-2292 | Email Address: csynovec@nhchc.org

 

Cecilia Willoughby, BA

Training and Meetings Coordinator

Cecilia manages logistics and educational content for the Council’s major training events, including our annual National Health Care for the Homeless Conference and Policy Symposium, Regional Training, and Governing Membership Meeting. She serves as the point person for these major training events working in concert with the Director of Finance and Administration, Administrators Committee, other staff members, and other stakeholders.

 

Contact Information

Phone Number: (615) 226-2292, Ext. 241 | Email Address: cwilloughby@nhchc.org

Cecilia Willoughby, BA

Training and Meetings Coordinator

Cecilia manages logistics and educational content for the Council’s major training events, including our annual National Health Care for the Homeless Conference and Policy Symposium, Regional Training, and Governing Membership Meeting. She serves as the point person for these major training events working in concert with the Director of Finance and Administration, Administrators Committee, other staff members, and other stakeholders.

 

Contact Information

Phone Number: (615) 226-2292, Ext. 241 | Email Address: cwilloughby@nhchc.org

Terri Woodmore, MS

Communications Manager

As part of the advancement team, Terri develops and coordinates ongoing communications and media strategies, and maintains high-quality communications including mass emails, newsletters, marketing materials, website design and content, social media, and audio/video packages.

 

Contact Information

Phone Number: (615) 226-2292, Ext. 245 | Email Address: twoodmore@nhchc.org

 

Brenda Wright

Executive Assistant

Brenda serves as Executive Assistant to the CEO and is responsible for Board meeting preparation, special projects, and administrative support including scheduling, preparing executive documents and correspondence, managing travel itineraries, maintaining files, and other administrative duties.

Contact Information

Phone Number: (615) 226-2292, Ext. 251 | Email Address: bwright@nhchc.org

Registered Nurse (Denver, CO)

JOB TITLE: Registered Nurse
PROGRAM/DEPARTMENT: Nursing Services
REPORTS TO: Manager of Nursing Services
SUPERVISES: N/A
PRIMARY WORK LOCATION: Stout Street Health Center (SSHC)
EMPLOYMENT CLASSIFICATION: Full time/Non-exempt, Hourly
TYPICAL WORK SCHEDULE: 40 hours per week

Coalition Mission

The Mission of the Colorado Coalition for the Homeless is to work collaboratively toward the prevention of homelessness and the creation of lasting solutions for families, children, and individuals who are experiencing or at-risk of homelessness throughout Colorado.

The Coalition advocates for and provides a continuum of housing and a variety of services to improve the health, well-being, and stability of those it serves.

Our Philosophy of Service

We believe all people have the right to adequate housing and healthcare. We work to remove the barriers that restrict access to these rights. Society benefits when adequate housing and healthcare are available to everyone.

We create lasting solutions to homelessness by:

  1. Honoring the inherent dignity of those we serve, affirming their capabilities, and fostering their hope that a better life is possible;
  2. Building strong, caring, and trauma-informed communities through the integration of housing, healthcare, and supportive services;
  3. Advocating for social and racial equity, inclusivity, and diversity and challenging the status quo in partnership with our workforce members and those we serve;
  4. Achieving excellence through continuous quality assurance, innovation and professional development; and
  5. Using resources judiciously and effectively.

Job Summary

The Registered Nurse works collaboratively within an Integrated Health Care for the Homeless team.  The RN in this position is responsible for performing both independent and delegated duties in the provision of providing comprehensive health care to all Colorado Coalition for the Homeless (CCH) patients.

Essential Job Functions

Employee must be able to perform essential job duties with or without reasonable accommodation and without posing a direct threat to safety or health of self or others. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Employee will perform job according to applied laws. The primary job functions listed are representative of the knowledge, skill, and/or ability required to perform this job and do not represent an exhaustive list of job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

  1. Provides skilled nursing care according to accepted community standards of quality healthcare.
  2. Provides patient-centered care within an integrated, trauma-informed, harm-reduction model
  3. Performs quick and accurate triage assessments with appropriate recommendations of care as outlined in SSHC nursing protocols via telephone or in-person.
  4. Empowers patients by providing appropriate health education and information, including but not limited to addressing common chronic and acute health conditions in this population, such as diabetes management, hypertension management, nutrition, wound care, and disease prevention.
  5. Administers medications in a safe, evidence-base manner following written protocols or direct provider order, including but not limited to immunizations, antibiotics, insulin, normal saline, Depo-Provera and testosterone injections.
  6. Enters patient data and numbers and retrieve that data on a weekly basis for analysis with the Nurse Manager, Director of Nursing, Medical Director, and Revenue Cycle team as appropriate.
  7. Collaborates with other members of the multi-disciplinary health care teams including but not limited to medical assistants, primary care medical providers, behavioral health providers, psychiatric providers, peer specialists, dental assistants and hygienists, pharmacists, patient navigators, case managers, client access representatives, inventory and lab coordinators, and nurse educators.
  8. Coordinates care with internal programs including but not limited to Health Outreach Program, Housing First, Assertive Community Treatment, Respite, and Medication Assisted Treatment Program.
  9. Provides treatment services such as case management, crisis services, initial intake program screenings, individual medication assisted treatment (MAT) counseling, and administering scales to assess withdrawal, as a member of an OBH licensed Substance Use Disorder (SUD) treatment team.
  10. Provides transitional, chronic, and complex care management.
  11. Provides nursing services as needed for CCH programs external to SSHC, including but not limited to, Health Outreach, Samaritan House, Beacon, and Hospital-based Respite and TCM, West End Health Center, Fort Lyon, Housing First, and SIB.
  12. Documents appropriately in Safetyzone for internal reporting of client or staff events.
  13. Completes required onboarding, orientation, annual competencies, and assigned continuing education.
  14. Participates in team-based or interdisciplinary quality improvement initiatives.
  15. Attends required disciplinary, inter-disciplinary, suite, quality improvement, and all-staff meetings.
  16. Maintains EHR core competencies:
    1. Records complete and pertinent patient information into Nextgen in appropriate templates for communications (telephone template), nursing visits (billable nursing services), nurse-supported provider-visits and co-visits (shared visits with providers), and skilled nursing services (procedures, education, etc.) within provider visits.
    2. Uses inbox to manage tasks.
    3. Records vital signs and updates allergies in Nextgen.
    4. Completes HPI, ROS, Assessment, and SOAP note for submission of superbill in Nextgen to billing for RN services.
    5. Enters immunizations into Nextgen.
    6. Utilizes EHR appropriate workflows to provide bi-directional communication with CIIS.
    7. Ability to enter current patient medications and sig into the medication template as well as performing medication reconciliation under SOAP template as needed.
    8. Maintains EPM core competencies if indicated and follows standards of scheduling and patient check-in provided by Operations Manager.

Education and Work Experience

  1. AD, BSN, or MSN in nursing from an accredited college or university.
  2. Current licensure from the State of Colorado to practice as a Registered Nurse.
  3. Certification in Basic Life Support.
  4. Successful completion of the privileging and credentialing process for RNs at the Coalition.
  5. Preferred experience in ambulatory, public or community nursing.
  6. Preferred experience in mental health, emergency room, urgent care, or critical care.
  7. Bilingual, English-Spanish preferred.

Knowledge, Skills and Abilities

  1. Sound critical thinking and decision-making skills.
  2. Ability to workday or evening clinic as scheduled or appropriate.
  3. Consistently superb customer service skills; excellent interpersonal/assertive communications skills demonstrating a high degree of emotional intelligence.
  4. Knowledge of homeless issues and demonstrated sensitivity to and a desire to work with underserved populations.
  5. Can perform treatments and laboratory procedures independently and/or as requested by the health care provider.
  6. Adheres to Universal Precautions per CDC guidelines and OSHA regulations.
  7. Adheres to HIPAA regulations per standards developed by the Department of Health and Human Services.
  8. Provides appropriate patient education that is tailored to both the individual’s learning style, education and or reading level, and is sensitive to their health beliefs.
  9. Possesses excellent crisis intervention skills.
  10. Possesses the initiative to learn and practice nursing protocols.
  11. Can triage patient, either in person or via telephone according to current triage protocols at SSHC.
  12. Ability to assess and provide urgent/emergent care for patients when necessary.
  13. Ability to assess and provide wound care for patients in accordance to current evidence-base best practice, with consultation available and education provided by a wound care certified RN
  14. Helps monitor and facilitate patient flow.
  15. Conducts communication to patients requiring follow-up care.
  16. Utilizes Microsoft Office applications, such as Sharepoint, Intranet, E-mail, and Calendar
  17. Follows communication standards and expectations with client and team communications, including but not limited to using telephone and voicemail systems, Vocera, e-mail, and patient portal.

Physical Requirements

Percentage of work time spent on activity → 0% – 24% 25% to 49% 50% to 74% 75% to 100%
SEEING: Must be able to read computer screens and printed documents. x
HEARING: Must be able to hear well enough to communicate with employees and others. x
STANDING/WALKING x
CLIMBING/STOOPING/KNEELING x
LIFTING/PULLING/PUSHING x
FINGERING/GRASPING/FEELING: Must be able to write, type and use telephones. x
DRIVING: Must have valid driver’s license and clean driving record. X

Working Conditions

Works primarily in a climate-controlled office environment with possible exposure to patient diseases/conditions and bodily fluids common to a medical clinic setting.

This job description is intended to describe the general nature of work performed. It is not intended to be a complete list of all responsibilities, duties, and skills required for employees performing this job. This job description does not represent or establish a contract of employment. The Coalition may change job descriptions at any time, with or without notice, as service needs require.

The Colorado Coalition for the Homeless is committed to delivering services, making employment-related decisions, selecting volunteers, and selecting vendors without regard to age over 40, race, sex, color, religion, creed, national origin, ancestry, disability, genetic information, marital status, sexual orientation, gender identity, gender expression, pregnancy, health condition related to pregnancy, military status, or any other applicable status protected by law.

Click HERE to apply.

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