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Supportive Housing Coordinator (Baltimore, MD)

 

Overview

The Supportive Housing Coordinator is a mental health professional who is experienced in providing intensive case management and mental health services to adult clients in clinic, outreach and home settings. In this capacity, the Coordinator has designated responsibilities for the daily operations of the Supportive Housing team.  Reporting to the Director of Housing Services, the Supportive Housing Coordinator participates in program planning, implementation and evaluation, and takes a leadership role in the development of supportive housing services at Health Care for the Homeless.

Key Role Responsibilities

  • Sets and reinforces clear expectations, monitors outcomes, creates a culture of open communication, and helps team members solve complex problems through individual supervision.
  • Takes the lead in ensuring a safe and welcoming, recovery oriented milieu for clients in the program.  Coordinates case conferencing to address challenging client behavior in a manner that balances trauma informed care and harm reduction practices with staff and client safety. 
  • Demonstrates positive regard and respect for clients through speech and actions, utilizing a client-centered, non-judgmental, trauma informed approach.
  • Provides behavioral health assessments, clinical interventions and intensive case management services to support the client’s overall health.
  • Involves the client in the development and implementation of an integrated treatment plan using SMART goals.
  • Assists with developing and implementing program changes and performance improvement activities.   
  • Completes documentation within the client’s electronic health record in a manner that is easy to understand and in accordance with established formats and required timeframes. 
  • Completes intake assessments with newly referred clients.  Assists with onboarding eligible clients to the Housing Services program.
  • Ensures that all services delivered are clinically appropriate and authorized as required by the public mental health system and other third party payers.
  • Assists the Director of Housing Services to develop and monitor grants and other financial initiatives designed to support the work of the agency.

Key Agency Responsibilities

In addition to role responsibilities, each staff member of Health Care for the Homeless has the following responsibilities as a part of their employment:

  • Models and reinforces the Health Care for the Homeless “core values” of dignity, authenticity, hope, justice, passion and balance
  • Actively participates in performance improvement activities and actively participates in advocacy activities that support the mission of Health Care for the Homeless
  • Performs other duties on an as-needed basis
  • Protects our client’s personal health information by maintaining compliance with HIPAA and other relevant Health Care related IT security regulations

Knowledge, Experience, and Skills:

Formal Education and Training

  • Master’s degree in social work with a license in Maryland as an LCSW-C
  • Registered supervisor with the Board of Social Work Examiners

Experience    

  • One year of experience providing supervision to staff and/or student learners required
  • Three years of experience in the evaluation, diagnosis and treatment of chronic mental illness and substance use disorders preferred
  • Three years of experience providing case management services to individuals with substance use and mental health disorders preferred

Skills

  • Ability to approach ambiguity and problem solving in a creative and flexible manner
  • Demonstrates comfort with change by approaching it optimistically, securing buy-in from supervisees and providing coaching to supervisees to help them advance changes with those they supervise. Proactively seeks to clarify unclear aspects of change in a productive, collaborative and mission-centric manner
  • Displays resiliency by recovering easily and quickly from professional setbacks, misunderstandings and mistakes
  • Ability to give, seek, and receive feedback
  • Excellent interpersonal skills demonstrated through written and verbal communication skills
  • Ability to work with minimal direction and a willingness to assume personal responsibility for resolving operational and clinical challenges
  • Ability to work effectively and collaboratively within a multidisciplinary team
  • Willingness to integrate principles into practice such as Harm Reduction, Motivational Interviewing and Housing First
  • Able to work with clients who have significant mental health challenges, manage crisis situations and assess for safety

Click here to apply

Health Care for the Homeless is an Equal Opportunity Employer

This website is supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) as part of an award totaling $1,625,741 with 20 percent financed with non-governmental sources. The contents are those of the author(s) and do not necessarily represent the official views of, nor an endorsement, by HRSA, HHS, or the U.S. Government. For more information, please visit HRSA.gov.

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