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Program Manager (Escondido, CA)

Job Title:  Program Manager

OVERVIEW: Founded in 1979 in direct response to rising rates of hunger and homelessness in North San Diego County, Interfaith Community Services works to break the cycle of poverty and homelessness by Helping People Help Themselves. Interfaith is the most comprehensive social services agency in North County, providing both immediate safety net services and long-term, life-changing programs designed to meet the holistic needs of people in crisis. Together, in partnership with 250+ diverse faith communities, more than 650 recurrent volunteers, and a growing staff of over 200, Interfaith provides a safe haven and pathway towards self-sufficiency for more than 17,000 community members annually.

WHAT YOU WILL DO: This position is responsible for the day-to-day operational management of the Recuperative Care Program and Safe Haven Program. The Clinical Program Manager also works with the Director to build and implement strategies to grow the services and to establish these services of Interfaith as one of the prominent service providers to Recuperative Care and Safe Haven in North County, San Diego and a nationally recognized center of excellence for Recuperative Care and Safe Haven services. The Clinical Program Manager will be responsible for all areas of the Recuperative Care and Safe Haven Program, including but not limited to, budgeting, billing, an integrated system of social service support, quality assurance, safety, information management, donor relations, public relations, inter-agency relations, facilities management, materials management, contract accounting management and compliance.

• Ensures program, grant and contract compliance; ensures all programs are in compliance with local, state and federal guidelines and laws
• Administers and manages funding contracts, to include submitting timely reports, monitoring contract spending, and maintaining compliance with contractual requirements
• Monitors all rosters, databases and logs to ensure compliance within hospital contracts and guidelines as well as in-house reporting processes
• Provide input to the development of the program’s budget; ensures program operates within budget, to include timely invoice approval and review of financial reports
• Collaborates with Development on completion of funding proposals and ensures that proposals are in line with service management plan and/or agency strategic plan
• Develops and maintains relationships with health plans, the VA and hospital contacts and with various social service providers for the benefit of clients served
• Networks with partner hospitals and agencies; manages relationships with partners and community and civic groups, and represents the agency at community events and meetings
• Proactively and consistently improves the quality and effectiveness of program services
• Works with the Director and executive leadership to establish a vision for the program consistent with the agency’s mission and community’s needs
• Prepares regular statistical reports regarding program outcomes
• Supervises flow of referrals, intakes, and discharges of participants and ensures accessibility and welcoming of all clients
• Provides back-up support to direct service staff for the client in-take and screening process
• Works with staff to maintain thorough, accurate records of case management activities with every program participant and maintain files according to agency standards
• Oversees the maintenance of records and other administrative requirements; ensures compliance with documentation and charting requirements for all funding streams
• Facilitates and attends all client case conferencing in order to monitor client progress and ensure adequate levels of support to clients
• Intervenes and deescalates difficult clients or crises that arise and manages client grievances and complaints
• Coordinates and provides support to interns and volunteers
• Attends and participates in program, agency and community meetings and trainings
• Monitors all staff job performance, completes evaluations, ensures on-going staff training and development, and participates in the hiring of staff for department
• Remains on-call outside of normal working hours for program support
• Provides back up support to direct service staff with programming needs including but not limited to: client rounds, documentation, case management, transportation
• Provides back up support to staff for shift coverage if needed
• Participates in all staff meetings and trainings
• Performs additional duties as assigned by supervisor

EXPERIENCE / EDUCATION
• Master’s Degree in Social Work or related field required
• Must be currently licensed by the State of California as a Licensed Clinical Social Worker (LCSW), Marriage and Family Therapist (LMFT) or Licensed Professional Clinical Counselor (LPCC)
• 2+ years of experience working in a Social Services or nonprofit setting required
• 2+ years of experience working with severely mentally ill, medically fragile, and/or homeless populations required
• 1+ years of administrative supervisory experience preferred
• Experience working with individuals in a residential setting preferred

EMPLOYMENT BENEFITS
By joining our team, you’ll work with amazing people serving those in-need of a hand-up in our community. Benefits include:

Medical Insurance
Dental Insurance
Vision Insurance
Life Insurance
Accidental Death and Dismemberment Insurance
Flexible Spending Accounts – Medical and Dependent Care
Matched 401(k) Retirement Plan
Paid Time Off – Three weeks to start!
Paid Holidays – 13 scheduled
Paid Parental Leave
Paid Bereavement Leave
Work Anniversary Bonus
Tuition Reimbursement
Healthy Rewards Program
Life Assistance Plan
Financial Assistance Program
Flexible Work Schedules
Business Casual Work Environment
Professional Growth and Career Development Opportunities

Requisition #1805

How to apply: Please apply directly through Interfaith careers page at:  https://www.interfaithservices.org/careers/