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Medical Respite Program Manager (Redding, CA)

JOB TITLE:                                                  Medical Respite Program Manager

DEPARTMENT:                                            General Services

REPORT TO:                                                Chief Operations Officer

SUPERVISES:                                               Support Staff

COMPENSATION STATUS:                           Exempt

WORK SETTING:                                         Clinical Environment

JOB SUMMARY

Shasta Community Health Center

The Medical Respite Program Manager is an RN who is responsible for the grant reporting, fiscal grant management, and administrative functions related to the Medical Respite Program. Establishes and maintains an efficient, cost effective case management process by determining patient medical eligibility, and by developing, implementing and monitoring individual patient plans of care. Is responsible for patient intake in coordination with the local hospitals, skilled nursing facilities, or other eligible admitting agency.  Is responsible for medical case management, coordination of respite services both within the SCHC medical respite facility and in the community, quality improvement, education, and strong advocacy of the program. The Medical Respite Program Manager also ensures the communication of case management plans to patients, families, and other SCHC staff to ensure quality patient care throughout the healthcare continuum and will ensure compliance of the respite program with SCHC policies and procedures.

JOB DUTIES AND RESPONSIBILITIES

  • Ensure medical respite facility policies and standard operating procedures align with the standards identified by the National Healthcare for the Homeless Coalition.
  • Management of medical respite program including staff.
  • Primary contact for hospitals and other admitting facilities to discuss specific patient cases and determine eligibility for admittance to program.
  • Oversee any program staff including case management staff who focus on connecting patients to housing, job training and other social service resources.
  • Counsel and assist the patients and significant others about medical conditions, adherence to medication regimens, and other medically necessary counsel.
  • Coordinate the data entry into the Homeless Management Information System (HMIS) and begins the process for coordinated entry.
  • Medical case management assisting the client to fulfill recommendations (e.g., referrals, tests, nutritional counseling, substance abuse counseling, special-appointments, etc.).
  • Coordinate and facilitate a weekly department meeting to assess medical respite client progress, quality of care given, and the ongoing need and eligibility for respite services.
  • Establish and implement goals, objectives, policies, standard operating procedures and systems for the SCHC Medical Respite Program.
  • Assist in the creation and implementation of medical support systems and procedures. Work closely with other departments for the development and implementation of client tracking systems, data processing, service reporting, billing, fee schedules and space planning in accordance with SCHC policies.
  • Investigate and resolve problems and ensures compliance with any grant requirements and standards.
  • Work closely with the Medical Director to ensure comprehensive program delivery and quality patient care. Assist in the development of goals and objectives for the quality assurance program and ensures compliance with regulations and with clinic standards of quality patient care.
  • Coordinate multidisciplinary team meetings and work with staff to analyze, monitor and ensure high levels of quality performance and productivity.
  • Participate in teleconferences, conferences or other trainings as appropriate.
  • Assure confidentiality of medical records and other client information.
  • Monitor and supervise appointment, flow, medical record, patient fee systems.
  • Identify and resolve direct services operational problems.
  • Assist in continuing education for SCHC, the medical respite department and the community.
  • Attend required meetings and participate in committees as necessary.
  • Participate in professional development activities to keep current with health care trends and practices in medical respite clinical services management.
  • Monitor and control clinic expenditures within budget.
  • Identify and develop new and on-going funding sources.
  • Gather data and reports monthly, quarterly and annually for fiscal, statistical and planning purposes.
  • Ensure the coordination of community awareness activities on behalf of medical respite services.
  • Perform related work as required.

KNOWLEDGE, SKILLS, AND ABILITIES

  • Knowledge of current developments in the field of medical respite and primary care and community medical respite resources.
  • Knowledge of the scope of practice for RNs, LVNs, and MAs.
  • Knowledge of standard nursing care and universal precautions.
  • Ability to pass a written medication quiz.
  • Ability to use computer applications to accomplish work.
  • Typing 35 WPM or greater.

EDUCATION & EXPERIENCE

  • Completion of an accredited RN program.
  • Current California RN license upon hire and maintain current.
  • Current CPR/BLS certification upon hire and maintain current.

PREFERRED

  • Management or charge nurse education and experience.
  • 5 years’ experience in primary care; experience with homeless clients.
  • Typing 45 WPM or greater.

General Agency Duties

  • Foster an environment that promotes trust and cooperation among all staff of SCHC.
  • Enforce clinic policies and procedures to ensure that the principles of SCHC are implemented.
  • Maintain confidentiality of all patients, and employee information to all except the Chief Operations Officer or other designated employees.
  • Inform the Chief Operations Officer of matters of general interest and problem areas as such are determined or discovered.
  • Attend SCHC staff and organization meetings as requested.
  • Understands and adheres to the Ethics, Compliance and Code of Conduct policy.

Customer Service

Participate in customer service related issues and adhere to the following customer service values created by SCHC:

  • We are committed to providing quality care and strive to continually improve.
  • We strive to treat patients and each other with respect, courtesy and compassion.
  • We believe that it is everyone’s responsibility to identify problems, take ownership, and contribute to solutions.
  • We promote teamwork and cooperation to create an environment that maximizes efficiency and satisfaction.
  • We actively encourage open communication and mutual education.

Personal/Behavior

  • Displays ability to develop rapport across a broad range of personalities.
  • Displays cheerful demeanor and makes positive comments when on duty.
  • Refrains from participation in harmful gossip, dysfunctional group interactions and divisive behavior.
  • Displays courteous and professional behavior in all interactions with the public.
  • Works cooperatively with other staff members.
  • Displays flexibility in accepting, changing or carrying out assignments.
  • Adheres to dress code expectations, including fragrance-free requirements.
  • Displays sensitivity in a multicultural environment.

PHYSICAL DEMANDS

  • STANDING/WALKING: Up to 70% of the workday consists of stand/walking on tile and cement floors while performing RN duties.
  • SITTING: Up to 30% of the workday may be spent sitting answering the telephone, calling out prescriptions and referrals.
  • LIFTING: Lifting may include up to 25 lbs. in moving equipment or assisting disabled patients. 5% of the day involves lifting requiring a full range of motion.
  • CARRYING: Up to 25% of the day may include carrying objects weighing up to 10 lbs., this may include carrying charts and equipment, and newborn babies for circumcisions.
  • PUSHING/PULLING: Up to 5% of the day may require pushing or pulling equipment, drawers, carts and exam table stirrups.
  • CLIMBING: Up to 5% of the time may include climbing stairs.
  • BALANCING: Up to 1% of the time may be required to use a footstool in retrieving supplies.
  • STOOPING/KNEELING: Up to 5% of the workday is spent stooping or kneeling to open drawers and gathering equipment.
  • BENDING: Up to 25% of the workday may be spent in bending at the waist picking up charts and assisting the clinician with procedures.
  • CROUCHING/CRAWLING: None required.
  • REACHING/STRETCHING: Up to 3% of the time may require reaching or stretching to retrieve equipment or medications on shelves.
  • HANDLING: Hand and wrist movement is required 50% of the workday in holding charts and supplies.
  • FINGERING: Up to 50% of the workday involves data entry, receiving and sending messages and assisting the clinician in surgical procedures and tests.
  • FEELING: Normal tactile feeling is required to perform all job duties, including taking pulses.
  • THROWING: None required.
  • TWISTING: Up to 5% of the day may be required in retrieving supplies or equipment.
  • TALKING: Up to 90% of the workday may be spent talking to patients, co-workers, clinicians or others.
  • HEARING: Average hearing ability is required in answering the telephone and to respond to verbal questions and instruction and to provide information to others.
  • SEEING: Average ability is required to read and follow written instructions, or to operate office machines, and to perform other job duties.

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