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Our Staff

The principal office of the National Health Care for the Homeless Council is in Nashville, Tennessee. Staff and contractors pursue our ambitious agenda in research, training, education, organizing, and advocacy from offices in various locations. Staff members include:

 

 

Bobby Watts

Bobby Watts, MPH, MS, CPH

Chief Executive Officer

G. Robert “Bobby” Watts is the chief executive officer of the National Health Care for the Homeless Council and oversees all aspects of the Council’s activity in advocacy, training, technical assistance, research, peer support, organizing, and fund development.

A nationally recognized advocate and leader in meeting the health needs of people without homes, he has more than 25 years of experience in administration, direct service, and implementation of homeless health services. He began his work with people experiencing homelessness as a live-in staff member of the New York City Rescue Mission in Manhattan. Learn more about Bobby.

Contact Information

Phone Number: (615) 226-2292 | Email Address: bwatts@nhchc.org

 

Hugo Aguas, MA

Research Associate

Hugo works with the research team to research health outcomes using data driven methodologies, Hugo collaborates with other community health partners throughout the country to develop educational materials pertaining to medical care for those experiencing homelessness. Hugo also disseminates data and provides ease-of-access to community partners throughout the nation, and assists in writing publications and scheduling educational seminars on public health amongst those experiencing homelessness.

Contact Information

Phone Number: (615) 226-2292 | Email Address: haguas@nhchc.org

 

Lauryn Berner, MSW, MPH

Research Manager

Lauryn works with the research team to support the Health Care for the Homeless field by developing and disseminating knowledge, increasing visibility of HCH-related research through publications and external collaborations, and providing data-driven support to inter-departmental teams and workgroups. Lauryn serves as the Council’s subject matter expert on housing and HIV, and her work has focused on the social determinants of health.

Contact Information

Phone Number: (615) 226-2292, Ext. 230 | Email Address: lberner@nhchc.org

 

 

Alaina Boyer, PhD

Director of Research

Alaina provides oversight and guidance for the research activities of the National Health Care for the Homeless Council, which include quality improvement projects and providing educational resources for health care clinics that serve individuals experiencing homelessness. She coordinates and facilitates the Research Committee and Practice Based Research Network initiatives, which are currently focused on improving health outcomes and providing quality care across systems for vulnerable populations.

 

Contact Information

Phone Number: (615) 226-2292, Ext. 233 | Email Address: aboyer@nhchc.org 

 

Lily Catalano, BA

Clinical Manager

Lily coordinates the work of the Health Care for the Homeless Clinicians’ Network and develops resources to improve access to and quality of health care for people experiencing homelessness.

 

Contact Information

Phone Number: (615) 226-2292, Ext. 231 | Email Address: lcatalano@nhchc.org

 

 

Katherine Cavanaugh, MSW

Consumer Advocate

Katherine staffs the National Consumer Advisory Board (NCAB), helps to coordinate consumer initiatives, and further develops Council relationships with local Consumer Advisory Boards (CABs).

Contact Information

Phone Number: (443) 703-1320 | Email Address: kcavanaugh@nhchc.org

 

Andrea Crowe, MA

Advancement Coordinator

Andrea maintains the Council's donor and membership database; manages fundraising lists of individuals, organizations, and foundations; and provides a range of administrative services in the areas of philanthropy and member relations.

 

Contact Information

Phone Number: (615) 226-2292, Ext. 234 | Email Address: acrowe@nhchc.org

Brandon de la Cruz, MM

Media and Technology Manager

Brandon manages media-based communication activities for the Council -- including webinars, videography, photography, and music production -- and provides guidance and support for information technology services.

 

Contact Information

Phone Number: (615) 226-2292, Ext. 249 | Email Address: bdelacruz@nhchc.org

Barbara DiPietro, PhD

Senior Director of Policy

Barbara directs the policy and advocacy activities for the National Health Care for the Homeless Council. This includes conducting policy analysis, providing educational materials and presentations to a broad range of policymakers and other stakeholders, coordinating the Council’s policy priorities with national partners, and organizing staff assistance to the Policy Committee and the National Consumer Advisory Board.

 

Contact Information

Phone Number: (443) 703-1346 | Email Address: bdipietro@nhchc.org

 

 

Jennifer Dix, BBA

Communications Coordinator

Jenn provides assistance with the Council’s marketing and branding efforts. This includes supporting effective communication strategies via email communications, newsletters, marketing materials, website content, and social media.

 

Contact Information

Phone Number: (615) 226-2292, Ext. 225 | Email Address: jdix@nhchc.org

 

 

Julia Dobbins, MSW

Director of Medical Respite Care

Julia joined the Council in 2012 and leads our work on medical respite care. She provides guidance and oversight for medical respite activities including training, technical assistance, and resource and program development. Additionally, she is the staff liaison to the Respite Care Providers’ Network (RCPN) and coordinates and facilitates the activities of the RCPN steering committee.

 

Contact Information

Phone Number: (615) 226-2292, Ext. 232 | Email Address: jdobbins@nhchc.org

 

D. Michael Durham, MTS

Community Engagement Manager

Michael is responsible for strategic relationship-building and increasing representation of marginalized communities in all of the Council’s work. Leaning on these relationships, he coordinates the Council’s largely peer-to-peer technical assistance program, which provides support to health centers and other organizations serving people experiencing homelessness. He also supports the CEO in certain racial equity initiatives.

 

Contact Information

Phone Number: (615) 226-2292, Ext. 246 | Email Address: mdurham@nhchc.org

 

 

Dorothy (Dott) Freeman, PhD

Senior Director of Advancement

Dott is the Council's Senior Director of Advancement and has more than 25 years of fundraising experience in a variety of areas, including service-oriented nonprofits, health care, and education. Heading the Council's Advancement Team, she leads our philanthropy, communications, membership, media, and technology initiatives.

 

Contact Information

Phone Number: (207) 333-8877 | Email Address: dfreeman@nhchc.org

 

 

Melanie Harper, BA, LSSGB

Director of Finance & Administration

Melanie is responsible for oversight of all the financial and administrative functions of the Council and staffs the Finance & Personnel Committee.

Contact Information

Phone Number: (615) 226-2292, Ext. 229 | Email Address: mharper@nhchc.org

 

 

Darlene Jenkins, DrPH

Senior Director of Programs

Darlene oversees the work of the Education and Research Teams.

Contact Information

Phone Number: (615) 226-2292, Ext. 228 | Email Address: djenkins@nhchc.org

 

 

Joseph Kenkel, BS

Research Assistant

Joey works with the research team to support the Health Care for the Homeless field by developing and disseminating information, increasing visibility of HCH-related research through publications and external collaborations, and improving the HCH field and community’s capacity for quality improvement and engagement in research. Joey also performs activities aimed to increase the knowledge base, skill set, and resources of health center staff engaged in supportive housing initiatives in partnership with the Corporation for Supportive Housing (CSH).

Contact Information

Phone Number: (615) 226-2292, Ext. 226 | Email Address: jkenkel@nhchc.org

 

Kelli Klein, BA

Behavioral Health Coordinator

Kelli provides technical assistance and supports the Council’s work on behavioral health and homelessness, focusing on the integration of behavioral health into primary care settings. She works specifically on the Health Resources and Services Administration’s Center of Excellence (CoE) for Behavioral Health Technical Assistance (BHTA), which includes the development and execution of webinars and peer learning opportunities through communities of practice.

 

Contact Information

Phone Number: (615) 226-2292, Ext. 247 | Email Address: kklein@nhchc.org

 

Katie League, LCSW-C

COVID-19 Project Manager (Policy Team)

Katie works with the policy team to support the Council’s efforts surrounding the COVID-19 global pandemic. She works to identify and promote promising practices, common challenges, and key policy issues faced by the HCH community. 

 

Contact Information

Phone Number: (615) 226-2292 | Email Address: kleague@nhchc.org

Cindy Manginelli, BS

Director of Community Engagement

Cindy directs the Council’s efforts to engage and create a diverse community of individuals, coalitions, and programs that directly address issues at the intersection of homelessness and health care. She also manages the Council’s ongoing work to promote diversity, equity, and inclusion within the community of those who experience and address homelessness.  

 

Contact Information

Phone Number: (615) 226-2292, Ext. 239 | Email Address: cmanginelli@nhchc.org

 

Julia Nettles-Clemons, BA 

Administrative Coordinator

Julia has a variety of responsibilities in the areas of finance and administration that include accounts receivable and accounts payable, office maintenance,  clerical work, operations, and database support.

 

Contact Information

Phone Number: (615) 226-2292, Ext. 221| Email Address: jnettles@nhchc.org

Courtney Pladsen, DNP, FNP-BC, RN

Director of Clinical and Quality Improvement

Courtney leads initiatives to improve the delivery of primary care, substance use treatment, and mental health care nationally. She directs training and quality improvement initiatives, and contributes to research and policy recommendations on emerging clinical issues affecting people experiencing homelessness.

 

Contact Information

Phone Number: (615) 226-2292 | Email Address: cpladsen@nhchc.org

 

 

Brett W. PoeBrett Poe, BS

Research Associate

Brett works with the research team to support the Health Care for the Homeless field by developing and disseminating information, increasing visibility of HCH-related research through publications and external collaborations, and providing data-driven support to inter-departmental teams and workgroups.

 

Contact Information

Phone Number: (615) 226-2292, Ext. 242 | Email Address: bpoe@nhchc.org

 

 

Regina ReedRegina Reed, MPH

Health Policy Manager

Regina is responsible for representing the interests of the Council to policymakers and organizational partners in Washington, D.C., working with the Policy Committee to advance the Council’s advocacy agenda, developing policy positions and analyses, and mobilizing member organizations, service providers, and other advocates to end poverty and homelessness.

 

Contact Information

Phone Number: (443) 703-1337 | Email Address: rreed@nhchc.org

 

 

Caitlin Synovec, OTD, OTR/L, BCMH

Medical Respite Manager

Caitlin is an occupational therapist with clinical experience working with adults experiencing homelessness to improve quality of life and engagement in their preferred communities. As the Medical Respite Manager, she works with the Director of Medical Respite on projects of the National Institute for Medical Respite Care (NIMRC) and the Respite Care Providers’ Network (RCPN).

 

Contact Information

Phone Number: (615) 226-2292 | Email Address: csynovec@nhchc.org

 

Cecilia Willoughby, BA

Training and Meetings Coordinator

Cecilia manages logistics and educational content for the Council’s major training events, including our annual National Health Care for the Homeless Conference and Policy Symposium, Regional Training, and Governing Membership Meeting. She serves as the point person for these major training events working in concert with the Director of Finance and Administration, Administrators Committee, other staff members, and other stakeholders.

 

Contact Information

Phone Number: (615) 226-2292, Ext. 241 | Email Address: cwilloughby@nhchc.org

Cecilia Willoughby, BA

Training and Meetings Coordinator

Cecilia manages logistics and educational content for the Council’s major training events, including our annual National Health Care for the Homeless Conference and Policy Symposium, Regional Training, and Governing Membership Meeting. She serves as the point person for these major training events working in concert with the Director of Finance and Administration, Administrators Committee, other staff members, and other stakeholders.

 

Contact Information

Phone Number: (615) 226-2292, Ext. 241 | Email Address: cwilloughby@nhchc.org

Terri Woodmore, MS

Communications Manager

As part of the advancement team, Terri develops and coordinates ongoing communications and media strategies, and maintains high-quality communications including mass emails, newsletters, marketing materials, website design and content, social media, and audio/video packages.

 

Contact Information

Phone Number: (615) 226-2292, Ext. 245 | Email Address: twoodmore@nhchc.org

 

Brenda Wright

Executive Assistant

Brenda serves as Executive Assistant to the CEO and is responsible for Board meeting preparation, special projects, and administrative support including scheduling, preparing executive documents and correspondence, managing travel itineraries, maintaining files, and other administrative duties.

Contact Information

Phone Number: (615) 226-2292, Ext. 251 | Email Address: bwright@nhchc.org

Medical Assistant (Denver, CO)

JOB TITLE:

Medical Assistant

PROGRAM/DEPARTMENT:

Nursing/Integrated Health

REPORTS TO:

RN Suite Coordinator

SUPERVISES:

N/A

PRIMARY WORK LOCATION:

Stout Street Health Center

EMPLOYMENT CLASSIFICATION:

Full-time

TYPICAL WORK SCHEDULE:

Monday through Friday

Coalition Mission

The Mission of the Colorado Coalition for the Homeless is to work collaboratively toward the prevention of homelessness and the creation of lasting solutions for families, children, and individuals who are experiencing or at-risk of homelessness throughout Colorado.

The Coalition advocates for and provides a continuum of housing and a variety of services to improve the health, well-being, and stability of those it serves.

Our Philosophy of Service

We believe all people have the right to adequate housing and healthcare.  We work to remove the barriers that restrict access to these rights.  Society benefits when adequate housing and healthcare are available to everyone.

We create lasting solutions to homelessness by:

  1. Honoring the inherent dignity of those we serve, affirming their capabilities, and fostering their hope that a better life is possible;
  2. Building strong, caring, and trauma-informed communities through the integration of housing, healthcare, and supportive services;
  3. Advocating for social and racial equity, inclusivity, and diversity and challenging the status quo in partnership with our workforce members and those we serve;
  4. Achieving excellence through continuous quality assurance, innovation and professional development; and
  5. Using resources judiciously and effectively.

Job Summary

The Medical Assistant (MA) works within a multi-disciplinary health care team performing medical and mental health support.  MA’s work within the care team to provide patient care and perform administrative and laboratory duties in support of clinic and providers.

Essential Job Functions

Employee must be able to perform essential job duties with or without reasonable accommodation and without posing a direct threat to safety or health of self or others. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Employee will perform job according to applied laws. The primary job functions listed are representative of the knowledge, skill, and/or ability required to perform this job and do not represent an exhaustive list of job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions.

  1. Provides for the safe delivery of patient care, in routine and emergency situations, within the scope of education and training, such as taking vital signs, and performing patient assessments.
  2. Communicates significant clinic information to other healthcare professionals as necessary.
  3. Maintains a professional and confidential work environment.
  4. Maintains EHR core competencies as evidenced by:
  • Records all vital signs into NextGen which include BP, P, T, R, Height, Weight, smoking status and possibly finger stick for glucose level and peak flow if patient’s chronic medical lists indicate that these are appropriate according to patient’s diagnosis.
  • Records all patient visits electronically into NextGen, ensuring that they include the PMH, PSH, FH, Social History, and allergies.
  • Uses the Inbox to manage tasks.
  • Uses the Telephone Template to help record communications regarding a patient.
  • Submits appropriate submissions to billing.
  • Ability to enter immunizations into NextGen.
  • Ability to scan documents into appropriate section of patient chart in NextGen.
  • Proficient at using the EPM (Electronic Practice Management) system as demonstrated by:
    • Ability to register patient in EPM.
    • Ability to check patient in for appointment using the EPM.
    • Ability to make an appointment for a patient using the EPM.
    • Ability to sign patient up for CICP using proper paperwork.
  1. Ability to perform check-ins for all patients and work closely with the multi-disciplinary healthcare team to achieve efficient patient flow and effective use of clinic resources.
  2. Obtains specimens and performs laboratory tests including urinalysis, urine HCG, hematocrits, glucoses, etc.
  3. Performs venipuncture and prepares blood and other specimens accurately for transport to the central lab.
  4. Performs basic medical office procedures including sterile and non-sterile procedures, application of dressings. Pulse oximetry, peak flow analysis, EKG, audioscope and other screening tests.
  5. Administers immunizations per clinic protocol including into the CIIS State of Colorado database.
  6. Contacts clients in need of follow-up for missed appointments as requested.
  7. Assists in securing and sending releases of information for clients at the clinic.
  8. Assists with other administrative and health operation tasks as needed, including copying, faxing, word processing, and data entry.
  9. Assists providers and nurses with examinations, procedures, and other processes related to direct patient care including chaperoning paps and other exams as needed.
  10. Maintains established departmental policies and procedures, including quality improvement, safety, environmental, and infection control standards.
  11. Enhances professional growth and development through participation in educational programs, reviewing current literature, and attending meetings.
  12. Schedules appointments, X-rays, special studies, etc. upon request.
  13. Ability to work evenings or weekend shifts as needed.
  14. Other duties as assigned.

Education and Work Experience

  1. High school diploma or equivalent required.
  2. Successful completion of a Medical Assistant program.
  3. Certification in basic life support (CPR).
  4. Bi-lingual English/Spanish preferred.

Knowledge, Skills and Abilities

  1. Sound critical thinking and decision-making skills.
  2. Consistently superb customer service skills; excellent interpersonal/assertive communications skills demonstrating a high degree of emotional intelligence.
  3. Knowledge of homeless issues and demonstrated sensitivity to and a desire to work with underserved populations.
  4. Ability to participate as a member of an interdisciplinary team and effectively interface with internal and external customers.
  5. Strong interpersonal skills for dealing with individuals with a range of moods and behaviors in a safe, effective, and respectful manner.
  6. Sensitivity in working with at risk families and individuals who are homeless.
  7. Skill in operating office equipment, computers, and telephones.
  8. Skill in oral and written communications.
  9. Able to organize and prioritize multiple responsibilities simultaneously.
  10. Knowledge of medical terminology.

Percentage of work time spent on activity →

0% – 24%

25% to 49%

50% to 74%

75% to 100%

SEEING: Must be able to read computer screens and printed documents.

 

 

 

X

HEARING: Must be able to hear well enough to communicate with employees and others.

 

 

 

X

STANDING/WALKING

 

 

X

 

CLIMBING/STOOPING/KNEELING

 

 

X

 

LIFTING/PULLING/PUSHING

 

 

X

 

FINGERING/GRASPING/FEELING: Must be able to write type and use telephones.

 

 

 

X

Working Conditions

Works primarily in a climate controlled office environment with frequent interpersonal interactions with patients and staff.

This job description is intended to describe the general nature of work performed.  It is not intended to be a complete list of all responsibilities, duties, and skills required for employees performing this job.  Furthermore, this job description does not establish a contract of employment.  The Coalition may change job descriptions at any time, with or without notice, as service needs require.

Colorado Coalition for the Homeless is committed to delivering services, making employment-related decisions, selecting volunteers and selecting vendors without regard to age over 40, race, sex, color, religion, creed, national origin, ancestry, disability, genetic information, marital status, sexual orientation, gender expression, military status, or any other applicable status protected by law.

Click HERE to apply.

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