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Integrated Behavioral Health Program Manager (Denver, CO) 

JOB TITLE: Integrated Behavioral Health Program Manager
PROGRAM/DEPARTMENT: Stout Street Integrated Behavioral Health
REPORTS TO: Director of Psychiatry
SUPERVISES: Behavioral Health Providers I/II and Peer Mentors
PRIMARY WORK LOCATION: Stout Street Integrated Health Center, 2130 Stout Street
LAST REVIEWED: April 3, 2019
REVIEWED BY: Elizabeth Cookson MD

Coalition Mission

The mission of The Colorado Coalition for the Homeless is to work collaboratively toward the prevention of homelessness and the creation of lasting solutions for homeless and at-risk families, children and individuals throughout Colorado. The Coalition advocates for and provides a continuum of housing and a variety of services to improve the health, well being and stability of those it serves.

Our Philosophy of Service

We believe all people have the right to adequate housing and healthcare. We work to remove the barriers that restrict access to these rights. Society benefits when adequate housing and healthcare are available to everyone.

We create lasting solutions to homelessness by:

  1. Honoring the inherent dignity of those we serve, affirming their capabilities and fostering their hope that a better life is possible;
  2. Building strong, caring communities through the integration of housing, healthcare and supportive services;
  3. Advocating for social equity and challenging the status quo on behalf of the individuals and families we serve;
  4. Achieving excellence through continuous quality assurance, innovation and professional development; and
  5. Using resources judiciously and effectively.

Job Summary

The Integrated Behavioral Health Manager provides administrative and clinical support and training for the BHP I/II staff; provides direct clinical services to clients (as outlined in BHP II job description) when needed; completes special projects such as conducting qualitative analysis for planning and forecasting purposes to contribute ideas towards workflow, hiring patterns, or training needs; and works closely with the Integrated Health Services Management team to strengthen and improve the overall integrated system of care for the CCH Integrated Health Centers.

Essential Job Functions

Employee must be able to perform essential job duties with or without reasonable accommodation and without posing a direct threat to safety or health of self or others. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The primary job functions listed are representative of the knowledge, skill, and/or ability required to perform this job and do not represent an exhaustive list of job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions.

  1. Provides administrative and clinical support and training for BHP I/II staff. In collaboration with the Integrated Health Management Team, oversees coverage and supervision for the BHPs at all Health Center sites.
  2. Works closely with the Integrated Health Services Management team to strengthen and improve the overall integrated system of care for the CCH Integrated Health Centers.
  3. Facilitates regular individual and/or group supervision for Behavioral Health Providers and Peer Mentors.
  4. Develops and implements clinical IBH training including new hire training on Primary Care Behavioral Health practice through behavioral health content training such as motivational interviewing, solution focused therapy, behavioral activation or DSM-5 diagnostic criteria and assessment principles.
  5. Provides behavioral health services at CCH Integrated Health Centers or on an outreach basis and performs job duties of BHPI/II as needed and appropriate.
  6. Completes special projects such as conducting qualitative analysis for planning and forecasting purposes to contribute ideas towards workflow, hiring patterns, or training needs as determined by the Director of Psychiatry, or the Integrated Health Management Team.
  7. Meets with the Director of Psychiatry on a regular basis for administrative and clinical supervision, and program planning and development.
  8. Demonstrates respect, cultural competence and knowledge of trauma-informed care in interactions with patients, Coalition staff, and other community providers.
  9. Conducts annual performance management reviews of Behavioral Health Providers.
  10. Supervises unlicensed staff towards licensure, as appropriate under license.
  11. Collaborates with staff in all CCH programs to contribute to process design for identification of the targeted population and facilitate patient and family access to health-related behavioral counseling and treatment.
  12. In collaboration with other integrated managers and directors, facilitates resolution of inter-disciplinary issues, assists with scheduling and staff coverage, and contributes ideas to maintain an Integrated Care model within and across team suites and locations.
  13. In collaboration with Quality Assurance Compliance staff, provides supervision to BHPs to assure departmental compliance for optimal quality of care and funding.
  14. Maintains on-going competency in the use of the EHR and assists the CCH Electronic Health Record (EHR) Trainer in training clinical staff in maintaining these competencies which include:
    1. Recording all patient visits, completing charting, and submitting all billing codes for clients within a 48-hour period;
    2. Maintaining up to date records in EHR on all active clinical clients;
    3. Recording telephone and other clinical communications as needed in the EHR;
    4. Managing tasks, PAQ and scanning as needed to have a complete and current chart;
    5. Maintaining accurate information regarding the client’s insurance status and complete Medicaid authorizations, CCARs, DACODS, and other clinical authorization documentation as needed to sustain funding and provide services to individuals served in the clinic;
    6. Utilizing the EHR and any future upgrades as directed;
    7. Maintaining a passing score (above 75%) in all QA compliance audits;
    8. Managing tasks and documents via the Inbox and Provider Acceptance Queue.
  15. Attends designated CCH and community meetings advocating for the clients we serve and the clinical staff providing care.
  16. Investigates additional resources for clients and disseminates new information to team members.
  17. Maintains a work environment which is marked by respect for others, values inclusiveness and builds workforce diversity and fosters cooperation and teamwork.
  18. Attends management meetings for CCH, SSHC and Behavioral Health as assigned (e.g. Full Management, Integrated Health Management Team)
  19. Performs additional duties deemed necessary and appropriate by the Chief Clinical Officer, Medical Director of Integrated Health and/or the Director of Psychiatry.

Education and Work Experience

  1. Master’s degree in counseling, psychology, social work or related field required.
  2. Current Colorado licensure as an LCSW, LMFT, or LPC required. Current Colorado licensure as a CAC II, CAC III or LAC/MAC strongly preferred.
  3. Minimum of five years’ clinical experience interacting with patients in integrated health care, mental health care or substance use treatment settings required.
  4. Minimum of two years supervisory/program management experience preferred.

Knowledge, Skills and Abilities

  1. Sound critical thinking and decision-making skills.
  2. Consistently superb customer service skills; effective interpersonal/assertive oral and written communication skills demonstrating a high degree of emotional intelligence.
  3. Knowledge of homeless issues and demonstrated sensitivity to and a desire to work with underserved populations.
  4. Knowledge of mental health and substance abuse issues (diagnosis, treatment, symptoms, and special needs).
  5. Knowledge of evidence-based and promising practices as related to physical and behavioral health counseling, to include brief, targeted interventions, short-term treatment, and outcomes measurement.
  6. Ability to prioritize multiple job responsibilities, work independently and exercise good professional judgment.
  7. Ability to listen effectively, synthesize and analyze information and respond creatively to challenging issues.
  8. Ability to function as an effective leader and constructive member of an interdisciplinary team.
  9. Ability to advocate and negotiate in an assertive but tactful manner both internally and with community agencies, to have clients’ needs met, to promote the goals of the agency, and to contribute to the field and community. Able to maintain client confidentiality.
  10. Skills in operating office equipment, including computers (including e-mail), software (e.g., Microsoft Word, Excel) and telephones.
  11. Ability to demonstrate a sincere desire to help people.
  12. Ability to pass automobile insurance carrier’s motor vehicle record investigation.

Physical Requirements

Percentage of work time spent on activity → 0% – 24% 25% to 49% 50% to 74% 75% to 100%
SEEING: Must be able to read computer screens and printed documents. X
HEARING: Must be able to hear well enough to communicate with employees and others. X
FINGERING/GRASPING/FEELING: Must be able to write, type and use telephones. X

Working Conditions

Works primarily within a climate-controlled office and occasionally in the field in varied conditions.

This job description is intended to describe the general nature of work performed. It is not intended to be a complete list of all responsibilities, duties and skills required for employees performing this job. Furthermore, this job description does not establish a contract of employment. The Coalition may change job descriptions at any time, with or without notice, as service needs require.

Colorado Coalition for the Homeless is committed to delivering services, making employment-related decisions, selecting volunteers and selecting vendors without regard to age over 40, race, sex, color, religion, creed, national origin, ancestry, disability, genetic information, marital status, sexual orientation, gender expression, military status or any other applicable status protected by law.

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