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Instructional Design Manager (Nashville, TN)

Position no longer available.

Job Title: Instructional Design Manager

FLSA Status: Non-Exempt

Reports To: Director of Research

Salary: Please indicate salary requirements in the cover letter

Location: Nashville, TN

Organizational Description:

The National Health Care for the Homeless Council is the premier national organization working at the nexus of homelessness and health care. Since 1986, the Council has brought together thousands of health care professionals, medical respite care providers, people with lived experience of homelessness, and advocates. The Council’s 200+ Organizational Members include Health Care for the Homeless programs, respite programs, housing, and social service organizations across the country.

Mission Statement:

Grounded in human rights and social justice, the National Health Care for the Homeless (HCH) Council mission is to build an equitable, high-quality health care system through training, research, and advocacy in the movement to end homelessness.

Job Summary:

The role of the Instructional Designer is to design and develop learning objectives and learning experiences for the HCH community including health center staff, patients receiving health care services and those with the lived experience of homelessness. The goal is to facilitate learners in acquiring knowledge, skills and competencies in an effective and appealing manner. This position works to support the Health Care for the Homeless (HCH) field by developing best methodologies for knowledge transfer to support our training and technical assistance. We would expect the person in this role would develop tools to assess learners’ feedback to improve educational delivery and content.

Job Responsibilities:

Programmatic (90%)

  • Create engaging learning activities and compelling course content that enhances retention of knowledge and knowledge transfer and application.
    • In collaboration with subject matter experts, develop online courses and curriculum focused on HCH core competencies and skill-building for health center programs and medical respite programs
    • Develop discussion questions and/or quizzes to guide knowledge transfer through stages of learning: understanding, applying, evaluation, and implementation
  • Collaborate with subject matter experts and other Council teams to identify and prioritize target audience’s training needs.
  • Identify instructional end goals for learners and support the curation and creation of content that matches and meets these goals.
  • Apply tested instructional design theories, practice and methods
    • Broaden the Council’s methodologies for training and sharing material/courses
    • Seek advanced technologies to improve quality and reach of Council trainings and courses (i.e., deaf and hard of hearing learners)
  • Provide exercises and activities that enhance the learning process (audio, video, simulations, role play games etc.)
  • May require collaborative work with communications, media and IT teams
  • Develop assessment instruments and criteria to evaluate a learner’s performance, increased knowledge and confidence in applying the learned material.
  • Maintain project documentation and course folders to track

Education and Experience:

  • BS or MA degree in instructional design, education, educational technology or similar
  • Experience with adult learning in service-based organizations


  • Proven working experience in instructional design and with instructional technology
  • Excellent knowledge of learning theories and instructional design models
  • Lesson and curriculum planning skills
  • Basic HTML and Flash programming knowledge
  • Solid knowledge of course development software and at least one Learning Management System (LMS)
  • Visual design skills (Dreamweaver, Photoshop, Illustrator) and ability to storyboard
  • Ability to write effective copy, instructional text, audio scripts/video scripts
  • Strong meeting planning and facilitation skills, including use of web-conferencing technologies.
  • Intermediate knowledge of program evaluation and outcomes measurement.
  • Excellent oral and written communications skills.
  • Able to operate a variety of office equipment, including photocopier, fax and personal computer.
  • Proficient in Microsoft Office and database software, Outlook, Teams, Excel, Access etc.
  • Proficient with web-based learning platform(s) such as Adobe Connect, Webex, Zoom, Google docs, Google sheets, Google Drive, etc.

Physical Requirements:

  • Ability to operate small office equipment, such as computers and telephones.

Personal Characteristics:

  • Commitment to the organizational mission
  • High degree of personal organization.
  • Self-motivated and able to work with minimal supervision.
  • Commitment to a collaborative team approach to organizational tasks.
  • Willing to learn content areas in homelessness.
  • Multi-task oriented with the ability to adapt to a changing work environment.
  • Understanding of inclusivity among social issues related to justice; familiarity with issues of homelessness and poverty.
  • Ability to convey a strong presence, professional image, and deal confidently with complex technical and workflow situations.
  • Availability for limited national travel.

Additional Information:

Benefits: Comprehensive benefits package

How to apply: Please submit a resume and cover letter to Alaina Boyer, Director of Implementation Research, at Applications without cover letters will not be considered. No phone calls, please.

Equal Opportunity Employer: The National Health Care for the Homeless Council is an Equal Opportunity Employer and does not discriminate on the basis of race, sex, religion, sexual orientation, gender identity, or country of origin. The Council is committed to focusing on equity in all of our work, including ensuring our staff is inclusive and representative of the people we serve.

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