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Director of Residential Services (Portland, OR)


Central City Concern is an innovative nonprofit agency providing comprehensive services to single adults and families in the Portland metro area who are impacted by homelessness, poverty and addictions. We hire people that are skilled and passionate to meet our mission through outcome-based strategies which support personal and community transformation. 

CCC’s Letty Owings Center is looking for a Director of Residential Services 

The Director of Residential Services is responsible for optimizing the clinical, operational, financial, and programmatic excellence of the residential services provided by the CCC SUDS Department. This includes leadership of the Letty Owings Center and Laura’s Place. In addition to providing comprehensive oversight and leadership, the Director of Residential Services is responsible for ongoing development, maintenance, and improvement of clinical services and systems, using evidence-based and data-driven means. The Director of Residential Services collaborates effectively with the SUDS leadership team to continuously improve outcomes, experience, and efficiency; and with the Health Services leadership team to continuously improve integration of services across the CCC Health Services continuum.

COVID-19 has created unprecedented challenges for business, individuals, community organizations and Central City Concern alike. Central City Concern remains committed to facing these new challenges head on, while building for the future at the same time. Leadership is more critical than ever before and identifying action oriented and courageous leaders with strategic agility and business acumen is a top priority. 

Essential duties will include:

  • Works as part of the SUDS leadership team to oversee the long-term health, quality, effectiveness, and strength of the health system.
  • Work collaboratively with CCC directors to further the mission of Central City Concern.
  • Develop and maintain strong relationships external to the organization with funders, peers, and other industry partners as appropriate to best serve the needs of the organization.
  • Represent CCC in community and public discussions, forums, and in planning and committee settings, particularly those related to SUD services

Clinical Leadership

  • Provide clinical leadership, management, and oversight of Residential services 
  • Spend substantial time rounding and engaging staff in their standard work, to observe, mentor and coach them in a manner that creates a culture of accountability and fosters continual improvement. 
  • Collaborate with other members of the SUDS leadership team to achieve excellence in SUDS programming, with a specific emphasis by the Director of Residential services in ensuring clinical quality, operational workflow, financial sustainability, and compliance with program design. 

Financial Oversight

  • Develop Residential services budget with input and approval from CCC Finance Office and the Senior Director of SUDS.
  • Collaborate with Billing and Accounting to develop systematic reports and processes to detect and respond to variances in expenses and revenues in a timely manner.
  • Regularly reviews budget and financial results with program leadership to facilitate collaborative understanding and problem-solving of financial issues.
  • Ensures that financial results meet or exceed adopted budgets; recommends and executes plans to improve financial performance as needed.

Operational Excellence:

  • Ensures that program services and operations are practiced according to the highest professional and ethical standards.
  • Develop strategic, measurable outcome and in-process goals for all dimensions of Residential services to lead clinical, operational, and financial excellence. Goal domains include growth, sustainability, clinical quality, staff engagement, access, and client centered.
  • Oversee the design and implementation of systematic and rigorous processes for all services to support the attainment of clinic goals in the domains noted above.
  • Collaborate with peers in other practices to learn, borrow and share best practices in standard work in the domains noted above.
  • Develop and maintain systems to ensure compliance with regulations, licensures, credentials and contractual stipulations.
  • Ensure that CCC policies, procedures, and expected practices are implemented, maintained and followed.
  • Ensure clinical privileging requirements are met for all direct reports pursuant to CCC’s Privileging Policy.


  • Minimum of five years of progressively responsible experience in behavioral health care clinical operations, preferably in a residential setting.
  • Master’s Degree in Social Work, Counseling, or similar field of study and credentialed as a QMHP. LCSW, LPC, or related licensure preferred.
  • CADC II or higher required.
  • Must pass a pre-employment drug screen, TB test, and background check, including CRIMS background check through BCU.

Benefits:  Central City Concern offers an incredible benefits package to our employees:

  • Generous paid time off plan beginning at 4 weeks per year at the time of hire. Accrual increases with longevity.
  • Amazing 403(b) Retirement Savings plan with an employer match of 6.25% in your 1st year, 8% in the 2nd year, and 10% in your 3rd year! Fully vested with your first contribution!
  • 9 paid Holidays PLUS 2 Personal Holidays to be used at the employee’s discretion.
  • Comprehensive Medical, Vision, and Dental insurance coverage.
  • Employer Paid Life, Short Term Disability, AND Long Term Disability Insurance!

HOW TO APPLY: You must apply through our website for consideration

  • This description is intended to provide a snapshot of the work performed and is not designed to contain a comprehensive inventory of all duties, responsibilities, and qualifications required of the position.
  • As an agency deeply rooted in recovery, part of our policy and commitment to a drug and alcohol-free workplace includes post-offer, pre-employment drug screens. Please note we follow Federal Guidelines regarding prohibited substances, even for those legal at the state level.  
  • Central City Concern is an EQUAL OPPORTUNITY EMPLOYER and does not discriminate against applicants on the basis of race, gender, protected veteran’s status, disability, or any other protected class. Applicants seeking reasonable accommodation can contact the Human Resources department at 503-294-1681.

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