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Director of Operations – Withdrawal Management for Hooper Detox (Portland, OR)


Central City Concern is an innovative nonprofit agency providing comprehensive services to single adults and families in the Portland metro area who are impacted by homelessness, poverty and addictions. We hire people that are skilled and passionate to meet our mission through innovative outcome-based strategies which support personal and community transformation.

CCC is seeking a Director of Operations – Withdrawal Management for Hooper Detox. 

The Director of Operations – Stabilization and Withdrawal Management is responsible for optimizing the  operational, financial, and programmatic excellence of the services provided by the CCC SUDS department’s Stabilization and Withdrawal Management services, in partnership with the Medical Director. This includes leadership of the Hooper Detoxification and Stabilization Center,  a site providing inpatient and outpatient withdrawal management and stabilization services to more than 2,200 admissions annually. The Director of Operations – Withdrawal Management, in partnership with the Medical Director, is responsible for general operations of this facility, which operates 24/7, 365 days per year. In addition to providing comprehensive oversight and leadership the Director of Operations is responsible for ongoing development, maintenance, and improvement of Withdrawal Management and Stabilization services infrastructure and  systems, using evidence-based and data-driven means. 

COVID-19 has created unprecedented challenges for business, individuals, community organizations and Central City Concern alike. Central City Concern remains committed to facing these new challenges head on, while building for the future at the same time. Leadership is more critical than ever before and identifying action oriented and courageous leaders with strategic agility and business acumen is a top priority. 

Duties will include:

Programmatic Leadership:

  • Works as part of the SUDS leadership team to oversee the long-term health, quality,
    effectiveness, and strength of the health system. 
  • Work collaboratively with CCC directors to further the mission of Central City Concern.
  • Develop and maintain strong relationships external to the organization with funders, peers, and
    other industry partners as appropriate to best serve the needs of the organization. 
  • Represent CCC in community and public discussions, forums, and in planning and committee
    settings, particularly those related to SUDS services
  • Provide management oversight of SUDS Withdrawal Management services, including but not
    limited to:
    a. Recruit, hire and supervise the HDSC Program Manager, HDSC Nurse Manager, and HDSC Milieu Supervisor.
    b. With support from Human Resources, respond to represented employee issues in a
    manner which meets union requirements.
    c. Spend substantial time rounding and engaging with managers, supervisors, and front
    line staff in their standard work, to observe, mentor and coach them in a manner that
    creates a culture of accountability and fosters continual improvement.
  • Collaborate with other members of the SUDS leadership team to achieve excellence in SUDS
    programming, with a specific emphasis by the Director of Operations – Withdrawal
    Management in ensuring operational workflow, financial sustainability, and compliance with
    program designs of Withdrawal Management services. 
  • Create and implement professional development opportunities for staff at supervised
    programs, particularly those staff whose backgrounds reflect the populations that we directly

Financial Oversight:

  • Develop Withdrawal Management and Stabilization services budget with input and approval
    from CCC Finance Office and the Senior Director of SUDS. 
  • Collaborate with Billing and Accounting to develop systematic reports and processes to detect
    and respond to variances in expenses and revenues in a timely manner.
  • Regularly reviews financial results with direct reports in team setting to facilitate collaborative
    understanding and problem-solving of financial issues.
  • Ensures that financial results meet or exceed adopted budgets; recommends and executes
    plans to improve financial performance as needed.
  • Assertively seek and apply for innovative funding and staff development opportunities through
    private and public funding sources.

Operational Excellence:

  • In partnership with the Medical Director, ensures that program services and operations are
    practiced according to the highest professional and ethical standards. 
  • In partnership with the Medical Director, develop strategic, measurable outcome and inprocess
    goals for all dimensions of Withdrawal Management and Stabilization services to lead
    clinical, operational, and financial excellence. Goal domains include: growth, financial
    sustainability, clinical quality, staff engagement, access, and patient-centeredness.
  • In partnership with the Medical Director, oversee the design and implementation of systematic
    and rigorous processes for all services to support the attainment of clinic goals in the domains
    noted above. 
  • Collaborate with peers in other practices to learn, borrow and share best practices in standard
    work in the domains noted above. 
  • Develop and maintain systems to ensure compliance with regulations, licensures, credentials
    and contractual stipulations. 

Minimum Qualifications:

  • Minimum of five years of progressively responsible experience in health care operations or
    health care business management; experience with emergency department or ambulatory
    surgery centers strongly preferred.
  • Undergraduate degree in health, business, or public administration, health sciences, public
    health, or related field; master’s degree or BSN with Oregon RN strongly preferred. 
  • Must pass a pre-employment drug screen, TB test, and background check. 

Benefits:  Central City Concern offers an incredible benefits package to our employees:

  • Generous paid time off plan beginning at 4 weeks per year at the time of hire. Accrual increases with longevity.
  • Amazing 403(b) Retirement Savings plan with an employer match of 6.25% in your 1st year, 8% in the 2nd year, and 10% in your 3rd year! Fully vested with your first contribution!
  • 9 paid Holidays PLUS 2 Personal Holidays to be used at the employee’s discretion.
  • Comprehensive Medical, Vision, and Dental insurance coverage.
  • Employer Paid Life, Short Term Disability, AND Long Term Disability Insurance!

HOW TO APPLY: You must apply through our website for consideration

  • This description is intended to provide a snapshot of the work performed and is not designed to contain a comprehensive inventory of all duties, responsibilities, and qualifications required of the position.
  • As an agency deeply rooted in recovery, part of our policy and commitment to a drug and alcohol-free workplace includes post-offer, pre-employment drug screens. Please note we follow Federal Guidelines regarding prohibited substances, even for those legal at the state level.  
  • Central City Concern is an EQUAL OPPORTUNITY EMPLOYER and does not discriminate against applicants on the basis of race, gender, protected veteran’s status, disability, or any other protected class. Applicants seeking reasonable accommodation can contact the Human Resources department at 503-294-1681.

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