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Clinical Team Lead, Ruth Goebel (Denver, CO)

 

JOB TITLE: Clinical Team Lead, Ruth Goebel
PROGRAM/DEPARTMENT: Residential Services
REPORTS TO: Senior Program Manager, Beacon
SUPERVISES: N/A
PRIMARY WORK LOCATION: Beacon Place, 3636 Colfax, Denver CO
EMPLOYMENT CLASSIFICATION: Full-time/Non-Exempt/Hourly
TYPICAL WORK SCHEDULE: Monday – Friday 8-5; 40hrs/week
LAST REVIEWED: March 5, 2021
REVIEWED BY: Emilia Volz, MPH, Senior Program Manager Beacon

Coalition Mission

The mission of The Colorado Coalition for the Homeless is to work collaboratively toward the prevention of homelessness and the creation of lasting solutions for families, children, and individuals who are experiencing or at-risk of homelessness throughout Colorado.

The Coalition advocates for and provides a continuum of housing and a variety of services to improve the health, well-being, and stability of those it serves.

Our Philosophy of Service

We believe all people have the right to adequate housing and healthcare. We work to remove the barriers that restrict access to these rights. Society benefits when adequate housing and healthcare are available to everyone.

We create lasting solutions to homelessness by:

  1. Honoring the inherent dignity of those we serve, affirming their capabilities, and fostering their hope that a better life is possible;
  2. Building strong, caring trauma-informed communities through the integration of housing, healthcare, and supportive services;
  3. Advocating for social and racial equity, inclusivity, and diversity and challenging the status quo in partnership with our workforce members and those we serve;
  4. Achieving excellence through continuous quality assurance, innovation, and professional development; and
  5. Using resources judiciously and effectively.

Job Summary

The Ruth Goebel Clinical Team Lead is responsible for clinical and case management services for residents and oversight of the Ruth Goebel Program at Beacon Place in accordance with applicable policies and regulations established by the Colorado Coalition for the Homeless Board of Directors, program funding sources, and the Residential Services management staff.  The position works collaboratively with public and private agencies to ensure appropriate integrated health services, community resource referrals, housing placements and crisis intervention services are available to meet the needs of female, transgendered, and non-binary individuals participating in the program.

Essential Job Functions

Employee must be able to perform essential job duties with or without reasonable accommodation and without posing a direct threat to safety or health of self or others. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Employee will perform job according to applied laws. The essential job functions listed are representative of the knowledge, skill, and/or ability required to perform this job and do not represent an exhaustive list of job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

  1. Provides exceptional internal and external customer service.
  2. Creates a consistent, caring, and structured setting on a day to day basis, with an emphasis on inclusivity, acceptance, and safety.
  3. In coordination with Management Staff, meets required program and grant requirements, including budget and financial expectations.
  4. Works collaboratively with program participants to assess needs and strengths; create and meet case management goals with a focus on securing and preparing for permanent housing; and coaching on life skills.
  5. Works collaboratively with Program Director, Clinical Coordinator, Beacon Place staff, other CCH programs, community partners, and other professionals to ensure effective communication, coordination, and continuity of service for participants.
  6. Advocates on behalf of individual clients as well as for systemic change aimed at improving education and services for persons experiencing homelessness, behavioral health challenges, and disabilities.
  7. Abides by confidentiality and other legislation pertaining to the running of a transitional housing program.
  8. Ensures that the program area remains safe and secure.
  9. Create, implement, and support the daily structure of the program, including activities schedules, protocols, and services.
  10. Assist residents in self monitoring of medication.
  11. Represent the Ruth Goebel Program to funders, government agencies, and the general public on behalf of CCH.
  12. Develop and implement quality assurance for Ruth Goebel Program through routine evaluation techniques and activities
  13. Ensure completion of required paperwork and program database entries, including HMIS, EHR, CMT, and all accounting forms.
  14. Record all clinical services in a timely and complete fashion in the EHR.
  15. Maintain up to date records in EHR.
  16. Record telephone and other clinical communications as needed in the EHR.
  17. Manage tasks, PAQ and scanning as needed to have a complete and current chart.
  18. Maintain accurate information regarding client’s insurance status and complete CCARs/DACODs and other clinical authorization documentation as needed.
  19. Utilize the EHR and any future upgrades as directed.
  20. Manage tasks, PAQ and scanning as needed to have a complete and current chart.
  21. Conduct intakes and discharges according to established procedures, ensuiring program census is accurate and maintained.
  22. Complete annual “APR” (Annual Progress report) for HUD funding, including ensuring that data is collected accurately and in a timely fashion.
  23. Maintain accurate oversight of petty cash, bus tokens, etc.
  24. Plan and attend required staff meetings.
  25. Assist Beacon Place Manager/Operations Manager as required. Assist Beacon Place Senior Manager and Operations Manager in facility/program leadership responsibilities, including but not limited to rotating on-call coverage, scheduling assistance, and staff training.
  26. Provide clinical assessments and intervention to address the behavioral health needs of participants with a focus on housing and mental health symptoms.
  27. Collaborate with the broader Residential Services department to identify integrated health needs of participants.
  28. Attends necessary agency and department behavioral health meetings.
  29. Perform other duties as assigned.

Education and Work Experience

  1. Master’s degree in social work, counseling, or similar field; licensed LCSW or LPC strongly preferred. If unlicensed, must be registered as LSW or LPCc, and be actively working towards completion of licensure requirements to be licensed within three months of eligibility.
  2. Program coordination experience preferred.
  3. Experience in assisting individuals who are homeless and/or with substance abuse issues preferred.

Knowledge, Skills, and Abilities

  1. Sound critical thinking and decision-making skills.
  2. Consistently superb customer service skills; excellent interpersonal/assertive communications skills demonstrating a high degree of emotional intelligence.
  3. Knowledge of homeless issues and demonstrated sensitivity to and a desire to work with underserved populations.
  4. Knowledge of housing systems and procurement with ability to match clients with housing resources.
  5. Ability to self motivate, prioritize job responsibilities, work independently and use professional judgment.
  6. Ability to maintain a high degree of availability to Beacon Place staff, even during non scheduled hours, for consultation.
  7. Strong verbal and written communication skills.
  8. Ability to function as a member of an interdisciplinary team and communicate effectively with collaborating agencies.
  9. Ability to function collaboratively as part of the Residential Services team.
  10. Skill in operating office equipment, such as computers, software (e.g., Microsoft Word, Excel and PowerPoint; e-mail) and telephones.
  11. Skill in negotiating and mediating, particularly in sensitive situations.
  12. Able to organize and prioritize multiple responsibilities simultaneously.
  13. Able to ensure accuracy of data management and reporting.
  14. Understanding of systemic oppression and ability to creatively navigate and challenge oppression to meet the mission and philosophy of service of CCH.
  15. Able to pass automobile insurance carrier’s motor vehicle record investigation.
  16. Knowledge and skill in utilizing best practices and evidence based practices with individuals who have experienced homelessness and trauma, including (but not limited to) Motivational Interviewing, Trauma Informed Care, Cognitive Behavioral Treatment, and interventions for substance use disorders.
  17. Knowledge of systemic oppression and skill in working with diverse populations with an aim of equity and inclusivity.
  18. Knowledge of homeless issues and demonstrated sensitivity to underserved populations.
  19. Knowledge of behavioral health issues (diagnosis, treatment, symptoms, and special needs).

Physical Requirements

Percentage of work time spent on activity → 0% – 24% 25% to 49% 50% to 74% 75% to 100%
SEEING: Must be able to read computer screens and printed documents.       X
HEARING: Must be able to hear well enough to communicate with employees and others.       X
STANDING/WALKING   X    
CLIMBING/STOOPING/KNEELING X      
LIFTING/PULLING/PUSHING X      
FINGERING/GRASPING/FEELING: Must be able to write, type and use telephones.       X
DRIVING: Must have valid driver’s license and clean driving record.   X    

Working Conditions

Works primarily in a climate-controlled office environment with frequent interpersonal interactions with frequent trips into the community.

This job description is intended to describe the general nature of work performed. It is not intended to be a complete list of all responsibilities, duties and skills required for employees performing this job. Furthermore, this job description does not establish a contract of employment. The Coalition may change job descriptions at any time, with or without notice, as service needs require.

Colorado Coalition for the Homeless is committed to delivering services, making employment-related decisions, selecting volunteers and selecting vendors without regard to age over 40, race, sex, color, religion, creed, national origin, ancestry, disability, genetic information, marital status, sexual orientation, gender expression, pregnancy, health condition related to pregnancy, military status or any other applicable status protected by law.

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