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Our Staff

The principal office of the National Health Care for the Homeless Council is in Nashville, Tennessee. Staff and contractors pursue our ambitious agenda in research, training, education, organizing, and advocacy from offices in various locations. Staff members include:

 

 

Bobby Watts

Bobby Watts, MPH, MS, CPH

Chief Executive Officer

G. Robert “Bobby” Watts is the chief executive officer of the National Health Care for the Homeless Council and oversees all aspects of the Council’s activity in advocacy, training, technical assistance, research, peer support, organizing, and fund development.

A nationally recognized advocate and leader in meeting the health needs of people without homes, he has more than 25 years of experience in administration, direct service, and implementation of homeless health services. He began his work with people experiencing homelessness as a live-in staff member of the New York City Rescue Mission in Manhattan. Learn more about Bobby.

Contact Information

Phone Number: (615) 226-2292 | Email Address: bwatts@nhchc.org

 

Hugo Aguas, MA

Research Associate

Hugo works with the research team to research health outcomes using data driven methodologies, Hugo collaborates with other community health partners throughout the country to develop educational materials pertaining to medical care for those experiencing homelessness. Hugo also disseminates data and provides ease-of-access to community partners throughout the nation, and assists in writing publications and scheduling educational seminars on public health amongst those experiencing homelessness.

Contact Information

Phone Number: (615) 226-2292 | Email Address: haguas@nhchc.org

 

Lauryn Berner, MSW, MPH

Research Manager

Lauryn works with the research team to support the Health Care for the Homeless field by developing and disseminating knowledge, increasing visibility of HCH-related research through publications and external collaborations, and providing data-driven support to inter-departmental teams and workgroups. Lauryn serves as the Council’s subject matter expert on housing and HIV, and her work has focused on the social determinants of health.

Contact Information

Phone Number: (615) 226-2292, Ext. 230 | Email Address: lberner@nhchc.org

 

 

Alaina Boyer, PhD

Director of Research

Alaina provides oversight and guidance for the research activities of the National Health Care for the Homeless Council, which include quality improvement projects and providing educational resources for health care clinics that serve individuals experiencing homelessness. She coordinates and facilitates the Research Committee and Practice Based Research Network initiatives, which are currently focused on improving health outcomes and providing quality care across systems for vulnerable populations.

 

Contact Information

Phone Number: (615) 226-2292, Ext. 233 | Email Address: aboyer@nhchc.org 

 

Lily Catalano, BA

Clinical Manager

Lily coordinates the work of the Health Care for the Homeless Clinicians’ Network and develops resources to improve access to and quality of health care for people experiencing homelessness.

 

Contact Information

Phone Number: (615) 226-2292, Ext. 231 | Email Address: lcatalano@nhchc.org

 

 

Katherine Cavanaugh, MSW

Consumer Advocate

Katherine staffs the National Consumer Advisory Board (NCAB), helps to coordinate consumer initiatives, and further develops Council relationships with local Consumer Advisory Boards (CABs).

Contact Information

Phone Number: (443) 703-1320 | Email Address: kcavanaugh@nhchc.org

 

Andrea Crowe, MA

Advancement Coordinator

Andrea maintains the Council's donor and membership database; manages fundraising lists of individuals, organizations, and foundations; and provides a range of administrative services in the areas of philanthropy and member relations.

 

Contact Information

Phone Number: (615) 226-2292, Ext. 234 | Email Address: acrowe@nhchc.org

Brandon de la Cruz, MM

Media and Technology Manager

Brandon manages media-based communication activities for the Council -- including webinars, videography, photography, and music production -- and provides guidance and support for information technology services.

 

Contact Information

Phone Number: (615) 226-2292, Ext. 249 | Email Address: bdelacruz@nhchc.org

Barbara DiPietro, PhD

Senior Director of Policy

Barbara directs the policy and advocacy activities for the National Health Care for the Homeless Council. This includes conducting policy analysis, providing educational materials and presentations to a broad range of policymakers and other stakeholders, coordinating the Council’s policy priorities with national partners, and organizing staff assistance to the Policy Committee and the National Consumer Advisory Board.

 

Contact Information

Phone Number: (443) 703-1346 | Email Address: bdipietro@nhchc.org

 

 

Jennifer Dix, BBA

Communications Coordinator

Jenn provides assistance with the Council’s marketing and branding efforts. This includes supporting effective communication strategies via email communications, newsletters, marketing materials, website content, and social media.

 

Contact Information

Phone Number: (615) 226-2292, Ext. 225 | Email Address: jdix@nhchc.org

 

 

Julia Dobbins, MSW

Director of Medical Respite Care

Julia joined the Council in 2012 and leads our work on medical respite care. She provides guidance and oversight for medical respite activities including training, technical assistance, and resource and program development. Additionally, she is the staff liaison to the Respite Care Providers’ Network (RCPN) and coordinates and facilitates the activities of the RCPN steering committee.

 

Contact Information

Phone Number: (615) 226-2292, Ext. 232 | Email Address: jdobbins@nhchc.org

 

D. Michael Durham, MTS

Community Engagement Manager

Michael is responsible for strategic relationship-building and increasing representation of marginalized communities in all of the Council’s work. Leaning on these relationships, he coordinates the Council’s largely peer-to-peer technical assistance program, which provides support to health centers and other organizations serving people experiencing homelessness. He also supports the CEO in certain racial equity initiatives.

 

Contact Information

Phone Number: (615) 226-2292, Ext. 246 | Email Address: mdurham@nhchc.org

 

 

Dorothy (Dott) Freeman, PhD

Senior Director of Advancement

Dott is the Council's Senior Director of Advancement and has more than 25 years of fundraising experience in a variety of areas, including service-oriented nonprofits, health care, and education. Heading the Council's Advancement Team, she leads our philanthropy, communications, membership, media, and technology initiatives.

 

Contact Information

Phone Number: (207) 333-8877 | Email Address: dfreeman@nhchc.org

 

 

Melanie Harper, BA, LSSGB

Director of Finance & Administration

Melanie is responsible for oversight of all the financial and administrative functions of the Council and staffs the Finance & Personnel Committee.

Contact Information

Phone Number: (615) 226-2292, Ext. 229 | Email Address: mharper@nhchc.org

 

 

Darlene Jenkins, DrPH

Senior Director of Programs

Darlene oversees the work of the Education and Research Teams.

Contact Information

Phone Number: (615) 226-2292, Ext. 228 | Email Address: djenkins@nhchc.org

 

 

Joseph Kenkel, BS

Research Assistant

Joey works with the research team to support the Health Care for the Homeless field by developing and disseminating information, increasing visibility of HCH-related research through publications and external collaborations, and improving the HCH field and community’s capacity for quality improvement and engagement in research. Joey also performs activities aimed to increase the knowledge base, skill set, and resources of health center staff engaged in supportive housing initiatives in partnership with the Corporation for Supportive Housing (CSH).

Contact Information

Phone Number: (615) 226-2292, Ext. 226 | Email Address: jkenkel@nhchc.org

 

Kelli Klein, BA

Behavioral Health Coordinator

Kelli provides technical assistance and supports the Council’s work on behavioral health and homelessness, focusing on the integration of behavioral health into primary care settings. She works specifically on the Health Resources and Services Administration’s Center of Excellence (CoE) for Behavioral Health Technical Assistance (BHTA), which includes the development and execution of webinars and peer learning opportunities through communities of practice.

 

Contact Information

Phone Number: (615) 226-2292, Ext. 247 | Email Address: kklein@nhchc.org

 

Katie League, LCSW-C

COVID-19 Project Manager (Policy Team)

Katie works with the policy team to support the Council’s efforts surrounding the COVID-19 global pandemic. She works to identify and promote promising practices, common challenges, and key policy issues faced by the HCH community. 

 

Contact Information

Phone Number: (615) 226-2292 | Email Address: kleague@nhchc.org

Cindy Manginelli, BS

Director of Community Engagement

Cindy directs the Council’s efforts to engage and create a diverse community of individuals, coalitions, and programs that directly address issues at the intersection of homelessness and health care. She also manages the Council’s ongoing work to promote diversity, equity, and inclusion within the community of those who experience and address homelessness.  

 

Contact Information

Phone Number: (615) 226-2292, Ext. 239 | Email Address: cmanginelli@nhchc.org

 

Julia Nettles-Clemons, BA 

Administrative Coordinator

Julia has a variety of responsibilities in the areas of finance and administration that include accounts receivable and accounts payable, office maintenance,  clerical work, operations, and database support.

 

Contact Information

Phone Number: (615) 226-2292, Ext. 221| Email Address: jnettles@nhchc.org

Courtney Pladsen, DNP, FNP-BC, RN

Director of Clinical and Quality Improvement

Courtney leads initiatives to improve the delivery of primary care, substance use treatment, and mental health care nationally. She directs training and quality improvement initiatives, and contributes to research and policy recommendations on emerging clinical issues affecting people experiencing homelessness.

 

Contact Information

Phone Number: (615) 226-2292 | Email Address: cpladsen@nhchc.org

 

 

Brett W. PoeBrett Poe, BS

Research Associate

Brett works with the research team to support the Health Care for the Homeless field by developing and disseminating information, increasing visibility of HCH-related research through publications and external collaborations, and providing data-driven support to inter-departmental teams and workgroups.

 

Contact Information

Phone Number: (615) 226-2292, Ext. 242 | Email Address: bpoe@nhchc.org

 

 

Regina ReedRegina Reed, MPH

Health Policy Manager

Regina is responsible for representing the interests of the Council to policymakers and organizational partners in Washington, D.C., working with the Policy Committee to advance the Council’s advocacy agenda, developing policy positions and analyses, and mobilizing member organizations, service providers, and other advocates to end poverty and homelessness.

 

Contact Information

Phone Number: (443) 703-1337 | Email Address: rreed@nhchc.org

 

 

Caitlin Synovec, OTD, OTR/L, BCMH

Medical Respite Manager

Caitlin is an occupational therapist with clinical experience working with adults experiencing homelessness to improve quality of life and engagement in their preferred communities. As the Medical Respite Manager, she works with the Director of Medical Respite on projects of the National Institute for Medical Respite Care (NIMRC) and the Respite Care Providers’ Network (RCPN).

 

Contact Information

Phone Number: (615) 226-2292 | Email Address: csynovec@nhchc.org

 

Cecilia Willoughby, BA

Training and Meetings Coordinator

Cecilia manages logistics and educational content for the Council’s major training events, including our annual National Health Care for the Homeless Conference and Policy Symposium, Regional Training, and Governing Membership Meeting. She serves as the point person for these major training events working in concert with the Director of Finance and Administration, Administrators Committee, other staff members, and other stakeholders.

 

Contact Information

Phone Number: (615) 226-2292, Ext. 241 | Email Address: cwilloughby@nhchc.org

Cecilia Willoughby, BA

Training and Meetings Coordinator

Cecilia manages logistics and educational content for the Council’s major training events, including our annual National Health Care for the Homeless Conference and Policy Symposium, Regional Training, and Governing Membership Meeting. She serves as the point person for these major training events working in concert with the Director of Finance and Administration, Administrators Committee, other staff members, and other stakeholders.

 

Contact Information

Phone Number: (615) 226-2292, Ext. 241 | Email Address: cwilloughby@nhchc.org

Terri Woodmore, MS

Communications Manager

As part of the advancement team, Terri develops and coordinates ongoing communications and media strategies, and maintains high-quality communications including mass emails, newsletters, marketing materials, website design and content, social media, and audio/video packages.

 

Contact Information

Phone Number: (615) 226-2292, Ext. 245 | Email Address: twoodmore@nhchc.org

 

Brenda Wright

Executive Assistant

Brenda serves as Executive Assistant to the CEO and is responsible for Board meeting preparation, special projects, and administrative support including scheduling, preparing executive documents and correspondence, managing travel itineraries, maintaining files, and other administrative duties.

Contact Information

Phone Number: (615) 226-2292, Ext. 251 | Email Address: bwright@nhchc.org

Clinical Case Manager, Housing First (Denver, CO)

JOB TITLE:

Clinical Case Manager

PROGRAM/DEPARTMENT:

Housing First- SIB Team

REPORTS TO:

Program Manager

SUPERVISES:

N/A

PRIMARY WORK LOCATION:

2111 Champa St, Denver CO 80205

EMPLOYMENT CLASSIFICATION:

Full-time / Exempt

TYPICAL WORK SCHEDULE:

40 hours per week

LAST REVIEWED:

September 23, 2016

REVIEWED BY:

Associate Director

Coalition Mission

The Mission of the Colorado Coalition for the Homeless is to work collaboratively toward the prevention of homelessness and the creation of lasting solutions for families, children, and individuals who are experiencing or at-risk of homelessness throughout Colorado.

The Coalition advocates for and provides a continuum of housing and a variety of services to improve the health, well-being, and stability of those it serves.

Our Philosophy of Service

We believe all people have the right to adequate housing and healthcare. We work to remove the barriers that restrict access to these rights. Society benefits when adequate housing and healthcare are available to everyone.

We create lasting solutions to homelessness by:

  1. Honoring the inherent dignity of those we serve, affirming their capabilities, and fostering their hope that a better life is possible;
  2. Building strong, caring, and trauma-informed communities through the integration of housing, healthcare, and supportive services;
  3. Advocating for social and racial equity, inclusivity, and diversity and challenging the status quo in partnership with our workforce members and those we serve;
  4. Achieving excellence through continuous quality assurance, innovation, and professional development; and
  5. Using resources judiciously and effectively.

Job Summary

The Clinical Case Manager position provides clinical case management support to adults who are chronically homeless, disabled and who are tenants of a variety of housing vouchers from Section 8 and HUD. This position is based on the Social Impact Bond (SIB) team focusing on outreaching and engaging homeless individuals who are “high utilizers” of jail, detox, and emergency services in the City of Denver.

The Housing First Program is a modified Assertive Community Treatment (ACT) Team designed to provide effective supportive housing, outreach, case management and co-occurring treatment in order to enhance the health, safety and well-being of the people we serve.  The Housing First (HF) Program engages clients using strength-based methodologies in order to establish an alliance to assure that the consumer is respected, safe, and supported to reach goals identified by the consumer, case manager, and the Housing First Team.   

Essential Job Functions

Employee must be able to perform essential job duties with or without reasonable accommodation and without posing a direct threat to safety or health of self or others. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The employee will perform job according to applied laws. The primary job functions listed are representative of the knowledge, skill, and/or ability required to perform this job and do not represent an exhaustive list of job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions.

  1. Conducts intake screening and psychosocial assessments, psychotherapy, and crisis intervention as deemed appropriate by the team. Communicates clinical assessments, interventions and ongoing client contact through timely, thorough record keeping, contact forms and verbal communication.
  2. Maintains a caseload including some court-ordered clients, monitors progress and reports client outcomes during weekly court sessions.
  3. Maintains an additional caseload of voluntary clients, monitors client progress by regular, ongoing contact with individuals receiving services and contact with collaborative service providers both external and internal to CCH.
  4. Works collaboratively as part of a multi-disciplinary modified ACT team, completing functions necessary to this role.
  5. Advocates for the needs of individual clients as well as for systemic change, whenever needed for the overall benefit of homeless individuals.
  6. Attends and actively participates in daily HF meetings that are clinical and administrative in nature to coordinate a high level of client care with team members.
  7. Works collaboratively with staff of all agencies to provide high quality service. Reports back to referral source in a timely fashion to inform them of client disposition and additional services needed.
  8. Accesses services and situations for both immediate and long-term needs of clients, including: identification (ID) information, transitional and permanent housing, income maintenance, insurance benefits, as well as comprehensive health, mental health and substance treatment services.
  9. Develops core competency in the ELF electronic health record system and uses it as directed
  10. Record all clinical services in a timely and complete fashion in the EHR
  11. Maintain up to date records in EHR
  12. Record telephone and other clinical communications as needed in the EHR
  13. Manage tasks, PAQ and scanning as needed to have a complete and current chart
  14. Maintain accurate information regarding client’s insurance status and complete CCARs/DACODs and other clinical authorization documentation as needed
  15. Utilize the EHR and any future upgrades as directed
  16. Develops an individualized treatment plan for each client that includes all activities and services that are essential to meet the specific needs of the client. Monitors, evaluates and updates the services listed in the treatment plan for their effectiveness in a timely manner.
  17. Works with specific assigned clients related to service planning, documentation of progress, service tracking, and outcome evaluation.
  18. Serves as a liaison to the Housing First representative payee for clients receiving income maintenance benefits who need such assistance.
  19. Performs necessary steps to access appropriate housing for clients.
  20. Transports homeless individuals using a CCH vehicle and an approved personal vehicle.
  21. Participates in crisis intervention for program clients, including assessing for and assisting with placing mental health holds when clinically indicated.
  22. Collaborates and coordinates with internal and external programs to facilitate client referrals and to ensure continuity of care. Serves as a liaison with collaborating agencies and other teams within the organization, establishing and maintaining effective working relationships with organizations and groups providing services to our target population. 
  23. Cooperates fully with research component of Social Impact Bond (SIB) through Urban Institute and Corporation for Supportive Housing (CSH). 
  24. Performs crisis management activities to ameliorate crisis situations for the client.  Works collaboratively as a Modified ACT/HF team member by assisting others with work that needs to be done at moments of urgency or crisis. 
  25. Must carry a cell phone and be accessible when in the field to teammates, HF program clients, and community partners.
  26. Navigates the Social Security, CICP, Medicaid and Medicare systems on behalf of clients.
  27. Completes Medicaid authorizations, HMIS data entry, as well as any other reporting requirements necessary to obtain, and sustain funding and provide services for individuals served. 
  28. Meets formally with the HF Program Manager for ongoing individual and group supervision.
  29. Performs other duties as assigned.

Administrative Functions

  1. Understands and maintains client confidentiality and HIPAA privacy practices.
  2. Completes Medicaid authorizations, HMIS data entry, as well as any other reporting requirements necessary to obtain, and sustain funding and provide services for individuals served in a timely manner.
  3. Provides in-person walk in coverage on assigned days to respond to clients who walk in or call needing urgent services, as well as other in-person or telephonic requests for information or services.
  4. Provides 24-hour on-call phone support for HF consumers on a rotational basis.
  5. Attends daily team meetings.
  6. Must carry a cell phone and promptly respond to urgent job-related needs when working in the community.
  7. Consults with team members regarding how best to provide effective and appropriate services to clients.
  8. Meets formally with the HF Program Manager for purposes of collaboration, clinical review, documentation review, and supervision as well as informally for on-going consultation and information sharing.
  9. Expands and improves case management skills through formal trainings, reading and on-the-job experience.
  10. Prioritizes multiple job responsibilities to produce a high volume of work in a short period of time.

Interpersonal Functions

  1. Maintains a work environment that demonstrates respect for others, values inclusiveness and diversity, and fosters cooperation and teamwork.
  2. Work with clients and staff from a Trauma Informed manner – including being respectful, connected, hopeful and work collaboratively in a manner that empowers
  3. Communicates clearly and effectively in oral and written fashion.
  4. Works cooperatively with team members.
  5. Completes all job functions in a timely and punctual manner.
  6. Behaves courteously and professionally in all work-related interactions.
  7. Listens effectively, synthesize and analyzes information, and responds creatively to the demands of a situation.

Education and Work Experience

  1. Master’s degree in social work, counseling or similar field; licensed LCSW or LPC with a CAC II or higher strongly preferred. If unlicensed, will be working actively towards completion of license requirements.
  2. Previous working or volunteering experience with the homeless population preferred or experience in a related direct human service field working with underserved populations.

Knowledge, Skills and Abilities

  1. Knowledge of homeless issues and demonstrated sensitivity to underserved populations.
  2. Knowledge of mental health issues (diagnosis, treatment, symptoms, and special needs).  Proven clinical competence in the identification of mental illness, substance use and need for crisis intervention.
  3. The ability to prioritize multiple job responsibilities, work independently, exercise good professional judgment producing a high volume of work in a short period of time.
  4. Knowledge and understanding of ACT and Harm Reduction
  5. Able to listen effectively, synthesize and analyze information and respond creatively to challenging issues.
  6. Skill in operating office equipment, including computers (including e-mail), software (e.g., Microsoft Word, Excel) and telephones.
  7. Sound critical thinking and decision-making skills.
  8. Consistently superb customer service skills; excellent interpersonal/assertive communications skills demonstrating a high degree of emotional intelligence.
  9. Proven ability to function as a member of an interdisciplinary team and to function effectively with collaborating agencies.
  10. Able to negotiate electronic health record system as it becomes the mechanism for all documentation.
  11. Effective oral, written and interpersonal communication skills.
  12. Able to advocate and negotiate in an assertive but tactful manner both internally and with community agencies, to have clients’ need met.
  13. Able to maintain client confidentiality.
  14. Able to demonstrate a sincere desire to help people.
  15. Valid Colorado Driver’s License, proof of automobile insurance, access to personal vehicle and ability to transport consumers – must be able to pass motor vehicle record investigation and criminal background investigation. 

Physical Requirements

Percentage of work time spent on activity →

0% – 24%

25% to 49%

50% to 74%

75% to 100%

SEEING: Must be able to read computer screens and printed documents.

 

 

 

X

HEARING: Must be able to hear well enough to communicate with employees and others.

 

 

 

X

STANDING/WALKING

 

 

 

X

CLIMBING/STOOPING/KNEELING

X

 

 

 

LIFTING/PULLING/PUSHING

 

X

 

 

FINGERING/GRASPING/FEELING: Must be able to write, type and use telephones.

 

 

 

X

DRIVING: Must have valid driver’s license and clean driving record.

 

X

 

 

Working Conditions

Works in a climate-controlled office environment and in the community with frequent interpersonal interactions. Works as needed driving to client homes and interacting with clients in their homes. May escort clients or have professional meetings in environments which are not climate controlled. Also works outside of the office in personal and company vehicles.

This job description is intended to describe the general nature of work performed. It is not intended to be a complete list of all responsibilities, duties and skills required for employees performing this job. Furthermore, this job description does not establish a contract of employment. The Coalition may change job descriptions at any time, with or without notice, as service needs require.

Colorado Coalition for the Homeless is committed to delivering services, making employment-related decisions, selecting volunteers and selecting vendors without regard to age over 40, race, sex, color, religion, creed, national origin, ancestry, disability, genetic information, marital status, sexual orientation, gender expression, pregnancy, health condition related to pregnancy, military status or any other applicable status protected by law.

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