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Clinical Case Manager (Denver, CO)

 

JOB TITLE: Clinical Case Manager
PROGRAM/DEPARTMENT: DOES
REPORTS TO: Clinical Program Manager
SUPERVISES: N/A
PRIMARY WORK LOCATION: 2100 Broadway Denver, CO 80205
EMPLOYMENT CLASSIFICATION: Exempt; Salried
TYPICAL WORK SCHEDULE:  
LAST REVIEWED: 7/1/20
REVIEWED BY: Dir DOES

Coalition Mission

The mission of The Colorado Coalition for the Homeless is to work collaboratively toward the prevention of homelessness and the creation of lasting solutions for homeless and at-risk families, children and individuals throughout Colorado. The Coalition advocates for and provides a continuum of housing and a variety of services to improve the health, well being and stability of those it serves.

Our Philosophy of Service

We believe all people have the right to adequate housing and healthcare. We work to remove the barriers that restrict access to these rights. Society benefits when adequate housing and healthcare are available to everyone.

We create lasting solutions to homelessness by:

  1. Honoring the inherent dignity of those we serve, affirming their capabilities and fostering their hope that a better life is possible;
  2. Building strong, caring communities through the integration of housing, healthcare and supportive services;
  3. Advocating for social equity and challenging the status quo on behalf of the individuals and families we serve;
  4. Achieving excellence through continuous quality assurance, innovation and professional development; and
  5. Using resources judiciously and effectively.

Job Summary

The PATH Clinical Case Manager provides behavioral health care to single adults who are homeless and who have a severe and persistent mental illness in keeping with the goals of the PATH program and in accordance with the overall mission, values and objectives of CCH.

Essential Job Functions

Employee must be able to perform essential job duties with or without reasonable accommodation and without posing a direct threat to safety or health of self or others. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The primary job functions listed are representative of the knowledge, skill, and/or ability required to perform this job and do not represent an exhaustive list of job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions.

  1. Conducts screenings and assessments, including diagnostic evaluations, and determines medical necessity for behavioral health services.
  2. Provides a range of counseling services, as appropriate for client care, using treatment models including motivational interviewing, solution-focused therapy, and cognitive behavioral therapy. Provides targeted brief interventions and therapy.
  3. Provides crisis de-escalation, including careful, thorough risk assessment coupled with appropriate interventions and follow through.
  4. Works in close collaboration with case managers, peer specialists, and other team members to assist clients in achieving their treatment goals.
  5. Provides behavioral health case management, in certain instances, to assist clients in accessing and maintaining social service benefits, including but not limited to subsidized housing, SSA benefits, vocational and educational services, etc.
  6. Coordinates care with the consulting psychiatric prescribers, primary care physicians and behavioral health professionals in making diagnoses, formulating treatment plans, and monitoring client progress.
  7. Serves as liaison with external agencies involved with client care to establish and maintain effective working relationships on behalf of clients.
  8. Provides individualized and enhanced coordination of care across the treatment spectrum with goals of maximizing functioning within the community.
  9. Works with clients to identify interests and links them with agencies and groups to facilitate engagement with meaningful activities.
  10. Demonstrates respect, cultural competence and knowledge of trauma informed care in interactions with clients, staff, and external community providers.
  11. Provides transportation, as needed, in CCH vehicle or arranges for other transportation assistance to help clients in accessing care and meeting treatment goals.
  12. Assists patients in accessing basic needs directly related to their behavioral health care needs such as shelter, food, obtaining prescriptions, etc.
  13. Provide a minimum of 20 clinical encounters/month.
  14. Utilizes the practice information system and HER, as appropriate, and follows Coalition and BHO/DBH guidelines regarding documentation of services provided.
  15. Maintains on-going competency in the use of the EHR which includes:
    1. Recording all patient visits in a timely and complete fashion.
    2. Completing all documentation within 24 hours of clinical contact.
    3. Maintaining up to date records in ELF on all current and active clinical clients.
    4. Recording telephone and other clinical communications as needed in the EHR.
    5. Managing tasks, PAQ and scanning as needed to have a complete and current chart.
    6. Maintaining accurate information regarding the client’s insurance status and complete Medicaid authorizations, CCARs, DACODES, and other clinical authorization documentation as needed to sustain funding and provide services to individuals.
    7. Utilizing the EHR and any future upgrades as directed
    8. Maintaining a passing score in all compliance audits
  1. Maintains on-going competency in the use of HMIS, which includes accurate and timely documentation and careful tracking of all data elements required by any applicable grant funding.
  2. Participates in peer review and peer clinical audits and evidence-based practice projects as requested.
  3. Makes appropriate referrals to outside entities, including specialists and others, to provide additional supports, whenever indicated, especially for the care of clients with complex or severe mental health, substance use and/or medical concerns.
  4. Attends meetings on time and participates in clinical and administrative meetings as deemed appropriate and necessary for the job.
  5. Participates in regular clinical and nonclinical supervision.
  6. Maintains a work environment that is marked by respect for others; that values inclusiveness and builds workforce diversity; and that fosters cooperation and teamwork.
  7. Performs additional duties deemed necessary and appropriate by the PATH program manager and/or the DOES director.

Education and Work Experience

  1. Master of Social Work, Counseling, Psychology or related degree required.
  2. Licensure as a LCSW /LPC or in the process of working towards licensure required.
  3. Experience serving people who are homeless and/or impoverished and who experience behavioral health challenges preferred.
  4. Clinical experience interacting with clients in integrated health care, mental health care, or substance use treatment settings preferred.

Knowledge, Skills and Abilities

  1. Sound critical thinking and decision-making skills.
  2. Consistently superb customer service skills; excellent interpersonal communications skills demonstrating a high degree of emotional intelligence.
  3. Knowledge of homeless issues and demonstrated sensitivity to and a desire to work with underserved populations.
  4. Able to pass automobile insurance carrier’s motor vehicle record investigation, required.
  5. Knowledge of evidence-based and promising practices as related to behavioral health counseling, to include brief, targeted interventions, short-term treatment, and outcomes measurement.
  6. Knowledge of mental health and substance use issues (e.g., diagnosis, treatment, symptoms, and special needs).
  7. Knowledge of motivational interviewing, solution focused therapy, cognitive-behavioral therapy and related counseling skills.
  8. Able to listen effectively, synthesize and analyze information, and respond creatively to challenging issues.
  9. Demonstrated skill in operating office equipment, such as computers, software (e.g., Microsoft Word, Excel, and PowerPoint; e-mail; electronic health record), and telephones.
  10. Demonstrated skill in oral and written communication.
  11. Able to organize and prioritize multiple responsibilities simultaneously and exercise critical thinking and reasoned professional judgment.
  12. Bilingual (English/Spanish) preferred.
  13. Able to ensure accuracy of data management and reporting.
  14. Able to make sound decisions, using available information while maintaining appropriate confidentiality.

Working Conditions

Works both inside and outside of the office, in the community, and in a vehicle.

This job description is intended to describe the general nature of work performed. It is not intended to be a complete list of all responsibilities, duties, and skills required for employees performing this job. This job description does not represent or establish a contract of employment. The Coalition may change job descriptions at any time, with or without notice, as service needs require.

The Colorado Coalition for the Homeless is committed to delivering services, making employment-related decisions, selecting volunteers, and selecting vendors without regard to age over 40, race, sex, color, religion, creed, national origin, ancestry, disability, genetic information, marital status, sexual orientation, gender identity, gender expression, pregnancy, health condition related to pregnancy, military status, or any other applicable status protected by law.

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