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Chief Medical Officer (Hyannis, MA)

Chief Medical Officer, Duffy Health Center, serving the homeless on Cape Cod.

Duffy Health Center is seeking a professional, compassionate, reliable and flexible team player who will lead our primary care team in a fast-paced environment, working with those at risk of homelessness.

The ideal candidate will be an experienced primary care physician. Previous Medical Director experience is not required. Experience in the community health center environment, and/or working with persons experiencing homelessness are desired. Major responsibilities include supervising the provider staff, leading quality of care initiatives, and clinical program development.

Competitive salary, excellent benefits program and desirable schedule, weekdays only. Interested candidates should email cover letter and resume to: HR@duffyhealthcenter.org by October 30, 2020. Further information on the position is available on the Duffy Health Center careers page of the website.

Duffy Health Center is committed to creating and maintaining a diverse workforce and an affirmative action-equal opportunity employer.

Position Title: Chief Medical Officer

Location: 94 Main St., Hyannis, MA, and other outreach locations

Reports to: Chief Executive Officer

SUMMARY OF THE POSITION

Responsible for the coordination, delivery and supervision of primary medical care services at Duffy Health Center. Participates in the planning, development, and coordination of clinical health care programs to meet community health care needs for a medically complex and homeless or at-risk population on Cape Cod, Massachusetts. Establishes and maintains standards of patient care. Serves as a member of the Leadership Team.

The CMO position is 50% administrative and 50% clinical.

ESSENTIAL FUNCTIONS- Administration

▪ In collaboration with the CEO, Leadership Team and clinical team, plans, develops and implements health care programs to meet community health care needs.

▪ Evaluates effectiveness of current medical care programs, studies medical utilization trends and other medical demographic data, and provides related guidance to the CEO and Board regarding findings and conclusions.

▪ Directs and coordinates all clinical aspects of medical care.

▪ Establishes and ensures the maintenance of professional medical practice.

▪ Develops written policies, protocols and procedures conforming to standards established by regulatory agencies.

▪ Monitors provider productivity and meets regularly with staff to improve productivity.

▪ Chairs the Performance Improvement Committee, provides leadership in Performance Improvement activities, and coordinates clinical quality efforts.

▪ Interviews and hires; monitors training; plans, assigns and directs work; evaluates, recognizes and rewards, disciplines and terminates staff in consultation with others.

▪ Interviews and recommends selection of volunteer physicians in all specialties.

▪ Collaborates with the Leadership Team of the Center including integrating care, enhancement of reimbursement efforts and grant writing for continued or new support.

OPERATIONAL RESPONSIBILITIES- Administration

▪ Effectively supervises physicians, mid-levels and clinical staff of 20.

▪ Convene and preside over clinical staff meetings.

▪ Leads clinical quality and clinical program development efforts and teams.

▪ Attend Management Team meetings, Duffy staff meetings, meetings of the board of directors and QI meetings.

▪ Works collaboratively with outside agencies including hospitals and provider groups.

▪ Works collaboratively with Associate Director for Clinic Operations to optimize workflow and productivity.

PATIENT CARE DUTIES AND RESPONSIBILITIES

▪ Participates in continuing education as required for professional license maintenance.

▪ Coordinates with patients, providers, hospitals, and outside organizations regarding patient care issues.

▪ Leads peer review by performing chart review and working with the quality improvement committee to develop clinical assessment tools, etc.

▪ Provides quality comprehensive primary care for a diverse population of at-risk patients. Provides direct patient care at least 16 hours/week in full time position, including, if needed, evening work.

▪ Provides education to patients on health promotion and disease prevention.

▪ Provides urgent and emergency care as required in the course of offering primary medical care.

▪ Provides, with other physician staff members, continuous physician coverage, while on-site or by telephone. CMO may be required to remain available to cover sites when colleagues are ill or on vacation.

▪ Prepares accurate correspondence, reports, and technical documentation as required for communication, recordkeeping, and/or reporting.

▪ Records all patient information timely using Electronic Medical Records, in accordance with the guidelines and standards of Duffy Health Center.

▪ Reviews and authorizes nurse’s notes and documentation required for billing purposes. Provides Duffy Health Center support staff with adequate physician leadership.

▪ Serves as physician supervisor for nurse practitioners and physician assistants, ensuring the highest quality clinical care for patients co-managed.

▪ Helps educate peers and other clinic staff by providing talks in areas of interest and expertise.

▪ Participates in the teaching of medical students and residents and acts as a role model and mentor for students, residents and fellows as indicated.

RECOMMENDED MINIMUM QUALIFICATIONS

Education and Experience

▪ Must have a Medical degree (MD or DO)

▪ Must be licensed or eligible to be licensed to practice medicine in the state of Massachusetts

▪ Experience in an outpatient health clinic setting, and experience in a community health center setting working with underserved/vulnerable or homeless populations preferred

Licenses and Certifications Required

▪ Must be appropriately Board Certified or Board-Eligible in Primary Care specializing in Family Medicine or Internal Medicine, or other appropriate medical specialty

▪ Must successfully complete the required credentialing process

WORK ENVIRONMENT:

Must be able to work in a fast-paced, dynamic environment. Travel may be required. Must be willing to participate in on-call activities. May be required to work evenings and weekends. May be required to provide patient care in locations away from primary work site.

SUPERVISION

▪ Work under the administrative direction of the Chief Executive Officer, and in accordance with professional standards and protocols. As a supervisor, the CMO establishes goals and objectives for patient care and assumes direct accountability for outcomes and performance. The CMO is also expected to resolve all conflicts which arise, and coordinate with others as necessary.

▪ The CMO works outside of normal business hours and/or at night as needed to perform duties of the position.

COMPENSATION

$210,000-$250,000 based on experience. Potential for productivity bonus.

KNOWLEDGE / SKILLS/ ABILITIES

A Candidate for this position should have:

Knowledge of:

▪ The lifeways and health needs of persons experiencing homelessness

▪ The Patient Centered Medical Home model

▪ Principles, practices, methods and techniques in the field of medicine

▪ Federal, state, and other applicable standards for clinical practice

▪ HIPAA regulations

▪ Health care issues related to homelessness including: mental illness, substance use disorder and trauma

▪ Protocol for handling crisis situations

▪ Appropriate supervision methods

Skill in:

▪ Making appropriate assessments and judgments and to learn and keep abreast of health care services developments

▪ Communicate effectively with patients and other health care providers

▪ Patient examination and diagnosis

▪ supervision of staff

▪ problem solving and conflict resolution skills

▪ written and verbal communication skills

▪ planning and organization skills

Ability to:

▪ Perform health care services tasks that fall within the scope of practice

▪ Use a computer for patient care documentation and general business purposes

▪ Remain flexible with work hour changes

▪ Effectively manage a full caseload of patients

▪ Manage multiple tasks and projects

▪ Collaborate and work effectively as part a multi-disciplinary team

▪ Interact effectively and appropriately with at-risk individuals

▪ Commit to the philosophy and mission of Duffy Health Center which serves the homeless and at-risk population

ABOUT DUFFY HEALTH CENTER

The Duffy Health Center began in the late 1980’s as a volunteer clinic located within a local homeless shelter in Hyannis, MA. It was incorporated in Hyannis in 1997 and has been an independent, federally qualified health center since 2002. With a mission-driven staff, strong executive and leadership team, and a dedicated, unified Board, Duffy has evolved into the ‘solutions-oriented’ organization for which it is now recognized. Strategic planning processes have informed and facilitated our rapid expansion, unique service delivery model and leadership in initiatives to end homelessness on Cape Cod. Duffy is well-known as a welcoming health care home to medically complex individuals and provides one-stop access to services. In April, 2011, we moved into a beautiful new facility at 94 Main Street in Hyannis where all our staff have a welcoming environment to add to the comprehensive services provided. The facility was renovated in 2018 to include a shared medical appointments suite.

Duffy utilizes a model of integrated care – a ‘three-legged stool” in which medical, behavioral, and case management services are integrated, with onsite ‘wraparound services’ reduce barriers to access which vulnerable populations too often must face. Services are provided at our clinic sites, and by street and shelter outreach. Our services begin with outreach – in the camps, streets, and homes, to connect to people, develop a trust relationship, and ultimately connect them to the services they want.

Last year Duffy staff cared for 3,200 homeless and at-risk clients through over 30,000 visits.

The mission of Duffy Health Center is to provide comprehensive, integrated health care and support services to persons who are experiencing homelessness or at risk of homelessness on Cape Cod, and to improve the quality of life for vulnerable populations through community collaborations, leadership, and advocacy.

ABOUT CAPE COD

A vacation destination for thousands and known for sandy beaches, sand dunes, lighthouses, and outstanding seafood, Cape Cod, Massachusetts is home to native “Capecodders” and “wash-a-shores”, alike. The Cape has a population of approximately 200,000 people in the off-season. The area boasts some of the most beautiful and valuable real estate in our country, but it is home to people from a wide range of backgrounds and income classes.

Duffy Health Center is in the Village of Hyannis (Town of Barnstable), population 45,000, in Barnstable County), on beautiful Cape Cod, Massachusetts. We enjoy a strong sense of community.

TO APPLY:

Send resume and cover letter to: HR@duffyhealthcenter.org

This website is supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) as part of an award totaling $1,625,741 with 20 percent financed with non-governmental sources. The contents are those of the author(s) and do not necessarily represent the official views of, nor an endorsement, by HRSA, HHS, or the U.S. Government. For more information, please visit HRSA.gov.

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