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Bilingual Clinical Case Manager (Denver, CO)



Bilingual Clinical Case Manager


Family Support Services [FSS]


FSS Clinical Program Manager




2111 Champa St., Denver, CO 80205


PT, On-Call


10 hrs/week

Coalition Mission

The mission of The Colorado Coalition for the Homeless is to work collaboratively toward the prevention of homelessness and the creation of lasting solutions for homeless and at-risk families, children and individuals throughout Colorado. The Coalition advocates for and provides a continuum of housing and a variety of services to improve the health, well-being and stability of those it serves.

Our Philosophy of Service

We believe all people have the right to adequate housing and healthcare. We work to remove the barriers that restrict access to these rights. Society benefits when adequate housing and healthcare are available to everyone.

We create lasting solutions to homelessness by:

  1. Honoring the inherent dignity of those we serve, affirming their capabilities and fostering their hope that a better life is possible;
  2. Building strong, caring communities through the integration of housing, healthcare and supportive services;
  3. Advocating for social equity and challenging the status quo on behalf of the individuals and families we serve;
  4. Achieving excellence through continuous quality assurance, innovation and professional development; and
  5. Using resources judiciously and effectively.

Job Summary

The Bilingual Clinical Case Manager is primarily responsible for providing clinical case management services to Spanish-speaking families who receive services through Family Support Services. This position is expected to provide both case management support as well as individual, group and family therapy and biopsychosocial assessments to children, adolescents and adults. This position works with families throughout the Denver Metro area and includes travel to homes and community locations to provide services.  This position will also provide support to Spanish-speaking families at CCH’s Renaissance Children’s Center.

Overall, this position contributes to a cross-functional team that uses a collaborative approach, critical thinking, and a healthy sense of humor to problem-solve crises and identify and implement proactive solutions to help children and families thrive.

Essential Job Functions

Employee must be able to perform essential job duties with or without reasonable accommodation and without posing a direct threat to safety or health of self or others. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The primary job functions listed are representative of the knowledge, skill, and/or ability required to perform this job and do not represent an exhaustive list of job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions.

  1. Understands and follows the generally accepted standards of professional responsibilities regarding carrying out of job duties.
  2. Provides ongoing clinical and case management services to homeless and formerly homeless families with mental illness, substance abuse, domestic violence issues and other obstacles to self-sufficiency.
  3. Provides clinical assessments and case plans for families, crisis intervention, and referrals to other appropriate programs for FSS participants.
  4. Provides clinical interventions with children, adolescents and adults in various modes, which may include individual and family case management sessions, individual, group and family therapy, consultations, telephone contacts, and transportation.
  5. Assists clients in their ability to obtain and maintain their housing. Remains knowledgeable of and can provide community and/or CCH referrals for families in need of supportive services.
  6. Meets for supervision with Clinical Program Manager on a regular basis. Works closely with psychiatric and mental health providers for ongoing consultation and treatment coordination.
  7. Attends Family Support Services team meetings and regular program-specific team meetings as scheduled.
  8. Maintains professionalism in all work-related activities. Follows both CCH policies and the professional ethics and requirements of their discipline and the Department of Regulatory Agencies. Maintains appropriate boundaries with clients, peers, colleagues, and others at all times. Maintains confidentiality standards as regulated by HIPAA.
  9. Records all clinical services in a timely and complete fashion in the EHR; Maintains up to date records on all active clinical clients; Records telephone and other clinical communications as needed in the EHR; Manages tasks, the PAQ and scanning to ensure complete charts at all times; Maintains accurate information regarding clients’ insurance status and completes CCARs and other clinical authorization documentation as needed; Utilizes the EHR and any future upgrades as directed.
  10. Completes EHR database documentation in a timely and accurate manner, maintaining a 95% completeness score and regularly achieves productivity goals.
  11. Assists in the development, procurement, and facilitation of supportive services that benefit homeless families.
  12. Maintains a flexible work schedule to accommodate the individual family’s schedules, special FSS Projects or community activities to include occasional evenings or weekend hours as appropriate.
  13. Investigates additional resources for clients and shares resources with colleagues.
  14. Works collaboratively with Renaissance Property Management Corporation (RPMC), the real estate arm of CCH, regarding community building activities, events, and relationships at assigned properties
  15. Coordinates services with Stout Street Health Center, especially psychiatry, pediatric and mental health services, and assists other CCH programs regarding family-related issues.
  16. Carries a cell phone to ensure accessibility and is responsive to both emergent and non-emergent issues.
  17. Maintains a work environment that is marked by respect for others; that values inclusiveness and builds workforce diversity, and that fosters cooperation and respect.
  18. Performs other duties as assigned by management.

Education and Work Experience

  1. Master’s degree in social work, counseling required, or similar field required.
  2. Licensed LCSW or LPC required.
  3. Certification for Addictions Counseling (CAC II, CAC III, or LAC) strongly preferred.
  4. Experience working or volunteering with the homeless population preferred or experience in a related direct human services field working with underserved population.
  5. Bilingual (English/Spanish) required.

Knowledge, Skills, and Abilities

  1. Sound critical thinking and decision-making skills.
  2. Consistently superb customer service skills; excellent interpersonal/assertive communications skills demonstrating a high degree of emotional intelligence.
  3. Knowledge of common problems/issues for homeless families including domestic violence, substance abuse, financial/economic issues, mental health problems, child maltreatment, lack of job skills, lack of education, problems with childcare/transportation, and/or criminal histories.
  4. Knowledge of mental health and substance abuse disorders to include use of the DSM V, bio-psycho-social assessments, medication management, treatment planning, and basic counseling skills and interventions.
  5. Skill in operating office equipment, such as computers, software (e.g., Microsoft Word, Excel and PowerPoint; e-mail; HMIS) and telephones.
  6. Skill in oral and written communications.
  7. Skill in sound judgment, especially when making clinical and administrative decisions.
  8. Able to be an effective team member in an interdisciplinary team and confirmed ability to work as an effective collaborator with a multitude of community agencies.
  9. Able to assertively, yet appropriately, advocate for and negotiate on the behalf of program participants.
  10. Ability and willingness to work a flexible schedule when necessary and travel to multiple site locations as appropriate.
  11. Able to prioritize rapidly and independently.
  12. Open mind and sense of humor
  13. Able to ensure accuracy of data management and reporting.
  14. Able to pass automobile insurance carrier’s motor vehicle record investigation.

Physical Requirements

Percentage of work time spent on activity →

0% – 24%

25% to 49%

50% to 74%

75% to 100%

SEEING: Must be able to read computer screens and printed documents.





HEARING: Must be able to hear well enough to communicate with employees and others.




















FINGERING/GRASPING/FEELING: Must be able to write, type and use telephones.





Working Conditions

Works in a climate-controlled office environment and in the community with frequent interpersonal interactions. Works as needed driving to client homes and interacting with clients in their homes. May escort clients or have professional meetings in environments which are not climate controlled. Also works outside of the office in personal and company vehicles.

 This job description is intended to describe the general nature of work performed. It is not intended to be a complete list of all responsibilities, duties, and skills required for employees performing this job. This job description does not represent or establish a contract of employment. The Coalition may change job descriptions at any time, with or without notice, as service needs require.

The Colorado Coalition for the Homeless is committed to delivering services, making employment-related decisions, selecting volunteers, and selecting vendors without regard to age over 40, race, sex, color, religion, creed, national origin, ancestry, disability, genetic information, marital status, sexual orientation, gender identity, gender expression, pregnancy, health condition related to pregnancy, military status, or any other applicable status protected by law.



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