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Our Staff

The principal office of the National Health Care for the Homeless Council is in Nashville, Tennessee. Staff and contractors pursue our ambitious agenda in research, training, education, organizing, and advocacy from offices in various locations. Staff members include:

 

 

Bobby Watts

Bobby Watts, MPH, MS, CPH

Chief Executive Officer

G. Robert “Bobby” Watts is the chief executive officer of the National Health Care for the Homeless Council and oversees all aspects of the Council’s activity in advocacy, training, technical assistance, research, peer support, organizing, and fund development.

A nationally recognized advocate and leader in meeting the health needs of people without homes, he has more than 25 years of experience in administration, direct service, and implementation of homeless health services. He began his work with people experiencing homelessness as a live-in staff member of the New York City Rescue Mission in Manhattan. Learn more about Bobby.

Contact Information

Phone Number: (615) 226-2292 | Email Address: bwatts@nhchc.org

 

Hugo Aguas, MA

Research Associate

Hugo works with the research team to research health outcomes using data driven methodologies, Hugo collaborates with other community health partners throughout the country to develop educational materials pertaining to medical care for those experiencing homelessness. Hugo also disseminates data and provides ease-of-access to community partners throughout the nation, and assists in writing publications and scheduling educational seminars on public health amongst those experiencing homelessness.

Contact Information

Phone Number: (615) 226-2292 | Email Address: haguas@nhchc.org

 

Lauryn Berner, MSW, MPH

Research Manager

Lauryn works with the research team to support the Health Care for the Homeless field by developing and disseminating knowledge, increasing visibility of HCH-related research through publications and external collaborations, and providing data-driven support to inter-departmental teams and workgroups. Lauryn serves as the Council’s subject matter expert on housing and HIV, and her work has focused on the social determinants of health.

Contact Information

Phone Number: (615) 226-2292, Ext. 230 | Email Address: lberner@nhchc.org

 

 

Alaina Boyer, PhD

Director of Research

Alaina provides oversight and guidance for the research activities of the National Health Care for the Homeless Council, which include quality improvement projects and providing educational resources for health care clinics that serve individuals experiencing homelessness. She coordinates and facilitates the Research Committee and Practice Based Research Network initiatives, which are currently focused on improving health outcomes and providing quality care across systems for vulnerable populations.

 

Contact Information

Phone Number: (615) 226-2292, Ext. 233 | Email Address: aboyer@nhchc.org 

 

Lily Catalano, BA

Clinical Manager

Lily coordinates the work of the Health Care for the Homeless Clinicians’ Network and develops resources to improve access to and quality of health care for people experiencing homelessness.

 

Contact Information

Phone Number: (615) 226-2292, Ext. 231 | Email Address: lcatalano@nhchc.org

 

 

Katherine Cavanaugh, MSW

Consumer Advocate

Katherine staffs the National Consumer Advisory Board (NCAB), helps to coordinate consumer initiatives, and further develops Council relationships with local Consumer Advisory Boards (CABs).

Contact Information

Phone Number: (443) 703-1320 | Email Address: kcavanaugh@nhchc.org

 

Andrea Crowe, MA

Advancement Coordinator

Andrea maintains the Council's donor and membership database; manages fundraising lists of individuals, organizations, and foundations; and provides a range of administrative services in the areas of philanthropy and member relations.

 

Contact Information

Phone Number: (615) 226-2292, Ext. 234 | Email Address: acrowe@nhchc.org

Brandon de la Cruz, MM

Media and Technology Manager

Brandon manages media-based communication activities for the Council -- including webinars, videography, photography, and music production -- and provides guidance and support for information technology services.

 

Contact Information

Phone Number: (615) 226-2292, Ext. 249 | Email Address: bdelacruz@nhchc.org

Barbara DiPietro, PhD

Senior Director of Policy

Barbara directs the policy and advocacy activities for the National Health Care for the Homeless Council. This includes conducting policy analysis, providing educational materials and presentations to a broad range of policymakers and other stakeholders, coordinating the Council’s policy priorities with national partners, and organizing staff assistance to the Policy Committee and the National Consumer Advisory Board.

 

Contact Information

Phone Number: (443) 703-1346 | Email Address: bdipietro@nhchc.org

 

 

Jennifer Dix, BBA

Communications Coordinator

Jenn provides assistance with the Council’s marketing and branding efforts. This includes supporting effective communication strategies via email communications, newsletters, marketing materials, website content, and social media.

 

Contact Information

Phone Number: (615) 226-2292, Ext. 225 | Email Address: jdix@nhchc.org

 

 

Julia Dobbins, MSW

Director of Medical Respite Care

Julia joined the Council in 2012 and leads our work on medical respite care. She provides guidance and oversight for medical respite activities including training, technical assistance, and resource and program development. Additionally, she is the staff liaison to the Respite Care Providers’ Network (RCPN) and coordinates and facilitates the activities of the RCPN steering committee.

 

Contact Information

Phone Number: (615) 226-2292, Ext. 232 | Email Address: jdobbins@nhchc.org

 

D. Michael Durham, MTS

Community Engagement Manager

Michael is responsible for strategic relationship-building and increasing representation of marginalized communities in all of the Council’s work. Leaning on these relationships, he coordinates the Council’s largely peer-to-peer technical assistance program, which provides support to health centers and other organizations serving people experiencing homelessness. He also supports the CEO in certain racial equity initiatives.

 

Contact Information

Phone Number: (615) 226-2292, Ext. 246 | Email Address: mdurham@nhchc.org

 

 

Dorothy (Dott) Freeman, PhD

Senior Director of Advancement

Dott is the Council's Senior Director of Advancement and has more than 25 years of fundraising experience in a variety of areas, including service-oriented nonprofits, health care, and education. Heading the Council's Advancement Team, she leads our philanthropy, communications, membership, media, and technology initiatives.

 

Contact Information

Phone Number: (207) 333-8877 | Email Address: dfreeman@nhchc.org

 

 

Melanie Harper, BA, LSSGB

Director of Finance & Administration

Melanie is responsible for oversight of all the financial and administrative functions of the Council and staffs the Finance & Personnel Committee.

Contact Information

Phone Number: (615) 226-2292, Ext. 229 | Email Address: mharper@nhchc.org

 

 

Darlene Jenkins, DrPH

Senior Director of Programs

Darlene oversees the work of the Education and Research Teams.

Contact Information

Phone Number: (615) 226-2292, Ext. 228 | Email Address: djenkins@nhchc.org

 

 

Joseph Kenkel, BS

Research Assistant

Joey works with the research team to support the Health Care for the Homeless field by developing and disseminating information, increasing visibility of HCH-related research through publications and external collaborations, and improving the HCH field and community’s capacity for quality improvement and engagement in research. Joey also performs activities aimed to increase the knowledge base, skill set, and resources of health center staff engaged in supportive housing initiatives in partnership with the Corporation for Supportive Housing (CSH).

Contact Information

Phone Number: (615) 226-2292, Ext. 226 | Email Address: jkenkel@nhchc.org

 

Kelli Klein, BA

Behavioral Health Coordinator

Kelli provides technical assistance and supports the Council’s work on behavioral health and homelessness, focusing on the integration of behavioral health into primary care settings. She works specifically on the Health Resources and Services Administration’s Center of Excellence (CoE) for Behavioral Health Technical Assistance (BHTA), which includes the development and execution of webinars and peer learning opportunities through communities of practice.

 

Contact Information

Phone Number: (615) 226-2292, Ext. 247 | Email Address: kklein@nhchc.org

 

Katie League, LCSW-C

COVID-19 Project Manager (Policy Team)

Katie works with the policy team to support the Council’s efforts surrounding the COVID-19 global pandemic. She works to identify and promote promising practices, common challenges, and key policy issues faced by the HCH community. 

 

Contact Information

Phone Number: (615) 226-2292 | Email Address: kleague@nhchc.org

Cindy Manginelli, BS

Director of Community Engagement

Cindy directs the Council’s efforts to engage and create a diverse community of individuals, coalitions, and programs that directly address issues at the intersection of homelessness and health care. She also manages the Council’s ongoing work to promote diversity, equity, and inclusion within the community of those who experience and address homelessness.  

 

Contact Information

Phone Number: (615) 226-2292, Ext. 239 | Email Address: cmanginelli@nhchc.org

 

Julia Nettles-Clemons, BA 

Administrative Coordinator

Julia has a variety of responsibilities in the areas of finance and administration that include accounts receivable and accounts payable, office maintenance,  clerical work, operations, and database support.

 

Contact Information

Phone Number: (615) 226-2292, Ext. 221| Email Address: jnettles@nhchc.org

Courtney Pladsen, DNP, FNP-BC, RN

Director of Clinical and Quality Improvement

Courtney leads initiatives to improve the delivery of primary care, substance use treatment, and mental health care nationally. She directs training and quality improvement initiatives, and contributes to research and policy recommendations on emerging clinical issues affecting people experiencing homelessness.

 

Contact Information

Phone Number: (615) 226-2292 | Email Address: cpladsen@nhchc.org

 

 

Brett W. PoeBrett Poe, BS

Research Associate

Brett works with the research team to support the Health Care for the Homeless field by developing and disseminating information, increasing visibility of HCH-related research through publications and external collaborations, and providing data-driven support to inter-departmental teams and workgroups.

 

Contact Information

Phone Number: (615) 226-2292, Ext. 242 | Email Address: bpoe@nhchc.org

 

 

Regina ReedRegina Reed, MPH

Health Policy Manager

Regina is responsible for representing the interests of the Council to policymakers and organizational partners in Washington, D.C., working with the Policy Committee to advance the Council’s advocacy agenda, developing policy positions and analyses, and mobilizing member organizations, service providers, and other advocates to end poverty and homelessness.

 

Contact Information

Phone Number: (443) 703-1337 | Email Address: rreed@nhchc.org

 

 

Caitlin Synovec, OTD, OTR/L, BCMH

Medical Respite Manager

Caitlin is an occupational therapist with clinical experience working with adults experiencing homelessness to improve quality of life and engagement in their preferred communities. As the Medical Respite Manager, she works with the Director of Medical Respite on projects of the National Institute for Medical Respite Care (NIMRC) and the Respite Care Providers’ Network (RCPN).

 

Contact Information

Phone Number: (615) 226-2292 | Email Address: csynovec@nhchc.org

 

Cecilia Willoughby, BA

Training and Meetings Coordinator

Cecilia manages logistics and educational content for the Council’s major training events, including our annual National Health Care for the Homeless Conference and Policy Symposium, Regional Training, and Governing Membership Meeting. She serves as the point person for these major training events working in concert with the Director of Finance and Administration, Administrators Committee, other staff members, and other stakeholders.

 

Contact Information

Phone Number: (615) 226-2292, Ext. 241 | Email Address: cwilloughby@nhchc.org

Cecilia Willoughby, BA

Training and Meetings Coordinator

Cecilia manages logistics and educational content for the Council’s major training events, including our annual National Health Care for the Homeless Conference and Policy Symposium, Regional Training, and Governing Membership Meeting. She serves as the point person for these major training events working in concert with the Director of Finance and Administration, Administrators Committee, other staff members, and other stakeholders.

 

Contact Information

Phone Number: (615) 226-2292, Ext. 241 | Email Address: cwilloughby@nhchc.org

Terri Woodmore, MS

Communications Manager

As part of the advancement team, Terri develops and coordinates ongoing communications and media strategies, and maintains high-quality communications including mass emails, newsletters, marketing materials, website design and content, social media, and audio/video packages.

 

Contact Information

Phone Number: (615) 226-2292, Ext. 245 | Email Address: twoodmore@nhchc.org

 

Brenda Wright

Executive Assistant

Brenda serves as Executive Assistant to the CEO and is responsible for Board meeting preparation, special projects, and administrative support including scheduling, preparing executive documents and correspondence, managing travel itineraries, maintaining files, and other administrative duties.

Contact Information

Phone Number: (615) 226-2292, Ext. 251 | Email Address: bwright@nhchc.org

Associate Medical Director (Portland, OR)

Outside In is looking for a cause-driven, innovative, empathic community builder to join us as our new Associate Medical Director. The Associate Medical Director assists the Medical Director in providing clinical oversight of Outside In primary care programs and performs professional work as a primary care provider in accordance with all professional practice standards and within the scope of licensure. The person in this role will conduct chart reviews and provide feedback to providers and RNs to improve clinical outcomes and assure evidence-based practices are embedded in patient care. They will also provide periodic educational sessions to support the clinical scope of practice. The Associate Medical Director is a part of Health Services and reports to the Medical Director.

This is a full-time exempt position with an annual salary of $144,269 – $168,779. The person in this role will work 32 hours per week. 20 hours per week will be spent doing patient care as a physician, with the remaining 12 hours being focused on operational collaboration with the Medical Director.

Outside In offers an excellent benefits package, including comprehensive medical and dental insurance, Employee Assistance Program, health, dependent care, and transportation flex plans, 403(b) retirement plan with full vestment on day one, 18 days of paid vacation in your first year with increases every year until your sixth year, paid holidays, and an Employee Discount Program that offers employer discounts on everything from dining to cars.

Who You Are

  • Your friends and colleagues would describe you as a leader who isn’t afraid to roll up their sleeves and work alongside their team.
  • You did not get into the work that you do to uphold the status quo. You bring something new and fresh to the system with new perspectives and insights.
  • You enjoy teaching people, sharing your experiences and expertise to help others add new tools to their toolboxes.
  • Learning and growing are lifelong passions of yours. Any opportunity to learn something new is an opportunity you cannot help but to dive into.
  • You are comfortable with clearly communicating the needs and expectations of programs and processes to team members and clients while making sure all parties are heard and validated.
  • You understand the importance of empowering others, and the impact that making sure people feel like they are an active part of a project or mission can have on someone’s confidence and performance.
  • Being actively anti-racist, culturally competent, and queer competent are things you view as paramount to your personal and professional lives.
  • You are a community builder by nature. You view collaboration behind a cause as key to not only supporting underserved communities outside of your work but also within your team and teams across an organization or agency for the common good.
  • Harm reduction, its principles, and its movement are core pillars of how you handle client care.
  • You work through a trauma-informed lens.
  • You can maintain your composure in a crisis and help others maintain their cool as well.
  • You are a proactive problem-solver and are always on the hunt for processes and procedures that could be streamlined or clarified to prevent future issues.

 

What You’ll Do
In a Physician capacity you will:

  • Provide patient-centered care in a certified medical home model.
  • Provide a wide range of health care services including but not limited to:
    • the diagnosis and management of acute, chronic, and complex health problems
    • minor procedures, biopsies, and pelvic exams
    • health promotion and health education
    • disease prevention
    • counseling to individuals, families, groups, and communities
  • Perform history taking, physical examinations, diagnosis, and therapeutic treatment planning consistent with evidence-based practice guidelines, clinical policy and procedures, and the scope of practice.
  • Maintain a panel of patients for Medication-Assisted Treatment (MAT) for opioid addiction in conjunction with Outside In’s alcohol and drug treatment case management.
  • Order and interpret diagnostic lab and radiologic tests assuring that results are communicated to individual patients or a parent/guardian of the patient.
  • Share after-hours calls with other staff providers.
  • Meet all regulatory obligations of the Health Center’s medical practice: FTCA, CLIA, HIPAA, State and Federal regulations and other appropriate regulatory bodies as applicable.
  • Fully participate in the clinic and medical staff development through involvement in service evaluations, health care plans, chart reviews, and program development.
  • Act as a resource and guide to the care team and communicate appropriate knowledge, skills, and conduct.
  • Actively participate in quality improvement initiatives aimed at improving population health outcomes.
  • Maintain a record of assessments, plans, treatments, and referrals.

In an Associate Medical Director capacity, you will:

  • Meet at least once monthly with each provider to review chart audit outcomes and provide feedback and training recommendations as needed regarding medical assessment, diagnosis, medical management, and coding.
  • Complete 10 chart reviews per provider per quarter to evaluate medical assessment, diagnosis, medical management, and appropriate coding, with the end goal of submitting documentation in a timely manner to the Compliance Manager.
  • In collaboration with the Compliance Manager, review credentialing and re-credentialing files and provide recommendations to the Board for approval.
  • Work with the billing department to support providers to optimize coding in response to billing audits
  • Provide remote, curbside consultation about patient care to providers.
  • Provide direct oversight and supervision to RNs. Conduct weekly supervision check-ins with RNs.
  • Provide monthly clinical in-service trainings based on topics requested by providers and medical staff.
  • Provide recommendations regarding evidence-based protocols and guidelines to be adopted by primary care services.
  • Approve payroll for assigned staff.
  • Address patient grievances and prepare responses in collaboration with the compliance manager.
  • Develop provider workflows and procedures and provider competency tests and drills (the latter connected to quality assurance).
  • Manage provider on-call schedule.
  • Approve and track provider Continuing Medical Education.
  • Assist with documentation to meet PCPCH requirements.

Qualifications

  • At least 2 years’ experience in an associate medical director role or equivalent role.
  • At least five years’ experience providing direct care as a medical provider.
  • Current Oregon licensure and board certification as Medical Doctor or Doctor of Osteopathy.
  • Board-certified in Family Practice or Internal Medicine.
  • Knowledge of pharmacology and medical/clinical decision-making.
  • Full prescriptive authority in Oregon with a DEA number.
  • An understanding of multi-disciplinary approaches to physical and mental health and chemical dependency, including Medication-Assisted Treatment (MAT).
  • Experience engaging with and integrating the patient bill of rights, data privacy, record protection, HIPAA and 42CFR Part 2 regulations, as well as record retention policies into your daily work.
  • Familiarity with the Integrated Patient-Centered Primary Care Home model.

Preferred Qualifications
•    Experience serving transgender clients, including prescribing hormones
•    Proficient or comfortable with using Electronic Health Records systems, especially EPIC

Application Instructions
Please follow the link of the position for which you wish to apply and complete the online application. A resume and cover letter are required. You can submit these documents in any format, but pdf works best. In your cover letter please address the following:

  • How would this position contribute to the pursuit of your long-term professional goals?
  • If you were selected for this position, how would you use your skills and experience to contribute to equity, inclusion, and community growth at Outside In?

Applications will be considered as they are submitted so you are encouraged to apply early. Applications will continue to be accepted until the position is filled.

 

Apply here.

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