Associate Medical Director of Primary Care (Portland, OR)
Central City Concern is an innovative nonprofit agency providing comprehensive services to single adults and families in the Portland metro area who are impacted by homelessness, poverty and addictions. We hire people that are skilled and passionate to meet our mission through outcome-based strategies which support personal and community transformation. Central City Concern (CCC) maintains an excellent reputation in the community and is one of the largest nonprofit organizations in the Portland metro region.
The Associate Medical Director (AMD) of Primary Care – Old Town Clinic (OTC holds the accountability for clinical service quality, and medical provider performance in alignment with the strategic and population health goals of CCC’s Primary Care service-line. The AMD works in dyadic partnership with the site operations leader to successfully lead the performance of the clinical operation. The AMD reports to the Senior Medical Director of Primary Care and is accountable for site-specific clinical performance management and culture-building the professional, clinical, and ethical values and standards to which all clinical staff are expected to adhere. The Associate Medical Director’s purview includes Old Town Clinic and additional Health Services programs, as indicated by the SMD and Senior Director of Primary Care. In these additional programs, the Associate Medical Director holds the accountability for clinical performance in alignment with the strategy for each program.
Scope of Job:
Clinical Activity and Leadership:
- Provides direct patient care 0.8 FTE with 0.2 FTE of administrative time.
- Holds the accountability as the clinical leader for Licensed Medical Providers (LMPs) and other clinical staff at Old Town Clinic and for any additionally defined clinical practice settings.
Clinical Performance, Quality and Leadership Accountability
- Accountable for the clinical performance of the site-specific medical provider team. Clinical performance includes but is not limited to these specific priorities;
- Client Access and clinical capacity management in alignment with the strategic performance goals of the primary care continuum, of CCC.
- Quality metric performance on a per-provider and program basis.
- Quality improvement plan execution among the primary care workforce.
- Clinical Documentation Timeliness.
- Clinical Documentation and Coding Accuracy.
- Clinical analytic review of program performance data with dyad partner and Division leadership as an ongoing cycle of continuous program improvement.
- Accountable for medical direction and clinical supervision to primary care providers in accordance with state regulations and standards of practice.
- Accountable for LMP staff development, in-service training and performance review.
- Partners with the SMD of Primary Care the Director of Nursing and other leaders, as appropriate- to develop and teach the LMP workforce best practice in support of a culture of continuous learning and improvement.
- Participates in the recruitment and hiring of Primary Care LMP’s.
- Consulted to support the management of provider availability, clinical staffing, and oversight of the PTO/CME and on-call coverage calendar.
- Consulted in the development of medical practice guidelines, policies and protocols.
- Consulted in support of clinical safety monitoring and review of the OTC site by the Clinical Safety Manager and other primary care leadership.
- Consulted in support of the timely and adequate response to patient grievances as they relate to the provision of medical care at the programs they supervise
- Accountable for the efficient operation of the Controlled Substance Review Committee.
- Accountable for clinical practice adherence to all state and federal privacy regulations, including HIPAA and 42 CFR Part 2, and to CCC policies and agreements regarding confidentiality, privacy, and security. Support compliance with all privacy and security requirements pursuant to community partners’ and outside providers’ patient confidentiality agreements, including privacy and security requirements for EMR access. This includes immediately reporting any breach of protected health information or personal identification information of any person receiving CCC services by CCC or an outside provider to the CCC Compliance Department, as well as to your supervisor or their designee.
- Accountable for the management of site-specific content for LMP provider meetings for the individual site OTC, and supports content prioritization and development in partnership with the SMD of Primary Care for Primary Call All-Provider meetings.
- Responsible for presenting clinical performance data as a key dimension of program sustainability and clinical quality performance to the OTC, Primary Care workforce provider meetings.
- Consulted by the Medical Director of Education for input in support of the Social Medicine Curriculum with OHSU.
- Responsible for maintaining Board Certification in good standing through a continuous process of learning and professional development.
- Attends bi-weekly OTC Clinic Operations Meeting, as clinical and operational needs dictate, as well as bi-weekly Primary Care Leadership Team Meeting
- Provides linkage to professional and academic communities pertaining to role of MD’s, DO’s, PA’s, NP’s and ND’s in primary care and community health practice
- License to practice medicine as a medical doctor, osteopathic physician, nurse practitioner, or physician assistant in Oregon.
- Minimum two years’ experience in providing medical care as a medical provider for underserved individuals in a community clinic setting.
- Experience in established leadership capacity within a healthcare setting strongly preferred.
- Current BLS certification or must obtain before start date if not current.
- Must have full prescriptive powers in Oregon with a DEA number. Must receive a DATA X-Waiver number.
- Must meet CCC privileging requirements as required by FTCA.
- If a recovering chemically dependent person, a minimum of two years sobriety is required.
- Demonstrated leadership ability to build and sustain effective medical provider teams, provide and communicate vision, and effectively manage change.
- Demonstrated ability and accomplishment in continuous clinical quality performance improvement and practice innovation.
- Knowledge, education, training, skills, and experience in a multi-disciplinary approach to physical and mental health and chemical dependency.
- Knowledge, training, skills and experience in providing and supervising services in a highly diverse work environment to a highly diverse and mostly homeless population.
- Excellent communication skills including experience with de-escalation, trauma-informed communication and demonstrating a history of effective “bedside manner” with patients.
- Must pass a pre-employment drug screen, TB test, and background check.
Benefits: Central City Concern offers an incredible benefits package to our employees!
- Generous paid time off plan beginning at 4 weeks per year at the time of hire. Accrual increases with longevity.
- Amazing 403(b) Retirement Savings plan with an employer match of 6.25% in your 1st year, 8% in the 2nd year, and 10% in your 3rd year! Fully vested with your first contribution!
- 10 paid Holidays PLUS 2 Personal Holidays to be used at the employee’s discretion.
- Comprehensive Medical, Vision, and Dental insurance coverage.
- Employer Paid Life, Short Term Disability, AND Long Term Disability Insurance!
How to apply: Please apply directly through CCC’s website: https://centralcityconcern.org/careers/
Central City Concern is a second chance employer and complies with applicable laws regarding consideration of criminal background for employment purposes. Government regulations, contractual requirements, or the duties of this particular job may require CCC to conduct a background check and take appropriate action to address prior criminal convictions. EQUAL OPPORTUNITY EMPLOYER
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